Residential Property Care & Settlement Coordinator

Design & Build Recruitment; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Design & Build Recruitment in Melbourne is seeking a Property Customer Care & Maintenance Coordinator to support a Victorian residential property group through the buyer journey from contract to settlement and beyond. You will manage contracts, coordinate inspections, handovers, maintenance requests, and work with an overseas team while keeping principals updated weekly on settlements and progress.

The role blends admin with stakeholder management, requiring clear communication,

Qualifications

• At least 3 years in contracts administration, customer service or maintenance coordination, ideally in residential building, development or property management
• Hands-on experience with residential sale contracts, particularly house and land
• A good understanding of how defects and warranties work for new homes in Victoria
• Excellent communication skills and the composure to handle upset customers well
• Confidence with CRM platforms, online maintenance systems and the Microsoft suite
• A sharp eye for detail and the ability to juggle many jobs across multiple developments
• A current licence and your own car, as you will visit sites around Melbourne and regional Victoria

Responsibilities

• Help prepare and issue sale contracts, then follow each one through its key dates until settlement
• Make sure homes are ready for their new owners, including inspections, handover packs and walk-throughs
• Be the go-to person for buyers, investors, property managers and agents when questions or concerns come up
• Manage incoming maintenance requests, prioritise the urgent ones, and work with the maintenance team and trades to get defects fixed on time
• Hand out routine tasks to an overseas support team and keep their work on track
• Send a weekly update on settlements, handovers and outstanding maintenance, and share ideas for working smarter

Skills

Contracts administration

Customer service

Maintenance coordination

CRM platforms

Microsoft Office

Attention to detail

Multi-tasking

Tools

CRM software

Maintenance management system

Job description

Design & Build Recruitment in Melbourne is seeking a Property Customer Care & Maintenance Coordinator to support a Victorian residential property group through the buyer journey from contract to settlement and beyond. You will manage contracts, coordinate inspections, handovers, maintenance requests, and work with an overseas team while keeping principals updated weekly on settlements and progress.

The role blends admin with stakeholder management, requiring clear communication,