Settlement Operations Coordinator

Deicorp; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Deicorp is seeking an experienced Settlement Operations Coordinator to join the Client Care team in Sydney. The role focuses on coordinating operational and administrative activities to support apartment settlements across residential developments.

You will work closely with the Client Relationship Manager and wider team to manage communications, settlement readiness, information nights, and handover events, ensuring a seamless purchaser experience in a fast-paced environment.

Qualifications

• Experience within residential property development, settlements, customer care or project coordination.
• Strong understanding of the off-the-plan purchaser journey.
• Excellent written and verbal communication skills.
• Experience coordinating multiple tasks, stakeholders and deadlines.
• Strong attention to detail and problem-solving ability.

Responsibilities

• Coordinate purchaser communications and project updates.
• Manage settlement readiness trackers and reporting.
• Coordinate valuation programs and purchaser access requirements.
• Coordinate and facilitate Pre-Settlement Viewings.
• Plan, coordinate and facilitate Information Nights, Hard Hat Tours and Key Handover Events.
• Manage event registrations, logistics and attendee communications.
• Maintain purchaser records in Salesforce and other systems.
• Elevate enquiries and complaints where appropriate.
• Prepare purchaser information guides and handover materials.
• Liaise with purchasers, valuers and internal stakeholders.

Skills

Residential property development

Settlement coordination

Organisation & time management

Communication skills

Customer service

Tools

Salesforce CRM

Job description

Sydney | Residential Property Development

We're looking for an experienced Settlement Operations Coordinator to join our Client Care team and play a key role in delivering successful apartment settlements across a portfolio of residential developments.

This is an exciting opportunity for someone with experience in off-the-plan developments, settlements, handovers or customer care who thrives on organisation, coordination and delivering an exceptional purchaser experience, all in a fast-paced environment.

About the Role

Working closely with the Client Relationship Manager and the wider Client Care Team, you will be responsible for coordinating the operational and administrative activities that support project settlements.

Your responsibilities will include:

• Coordinating and carrying out purchaser communications and project updates
• Managing settlement readiness trackers and reporting
• Coordinating valuation programs and purchaser access requirements
• Coordinating and facilitating Pre-Settlement Viewings
• Planning, coordinating and facilitating Information Nights, Hard Hat Tours and Key Handover Events
• Managing event registrations, logistics and attendee communications
• Maintaining purchaser records in Salesforce and other systems
• Manage or elevate enquiries and complaints where appropriate
• Manage preparation of purchaser information guides and handover materials
• Liaising with purchasers, valuers and internal stakeholders

About You

To be successful in this role, you will have:

• Experience within residential property development, settlements, customer care or project coordination
• A good understanding of the off-the-plan purchaser journey
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• Experience coordinating multiple tasks, stakeholders and deadlines
• Strong attention to detail and problem-solving ability
• Experience using CRM systems such as Salesforce (desirable)
• Flexibility to work occasional weekends or evenings when required
• Valid driver’s licence and own vehicle
• White card (preferrable)

Why Join Us?

• Work for a leading Sydney property developer
• Join a team focused on delivering exceptional purchaser experience
• Contribute to the delivery of some of Sydney's newest residential apartment communities
• Take ownership of a broad and varied role
• Opportunity to grow your career with a trusted developer and builder

If you’re a super organised, proactive professional with a passion for delivering great customer outcomes, we'd love to hear from you.