Property Customer Care & Maintenance Coordinator

Design & Build Recruitment; Melbourne; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Design & Build Recruitment in Melbourne is seeking a Property Customer Care & Maintenance Coordinator to support a Victorian residential property group through the buyer journey from contract to settlement and beyond. You will manage contracts, coordinate inspections, handovers, maintenance requests, and work with an overseas team while keeping principals updated weekly on settlements and progress.

The role blends admin with stakeholder management, requiring clear communication,

Formación

• At least 3 years in contracts administration, customer service or maintenance coordination, ideally in residential building, development or property management
• Hands-on experience with residential sale contracts, particularly house and land
• A good understanding of how defects and warranties work for new homes in Victoria
• Excellent communication skills and the composure to handle upset customers well
• Confidence with CRM platforms, online maintenance systems and the Microsoft suite
• A sharp eye for detail and the ability to juggle many jobs across multiple developments
• A current licence and your own car, as you will visit sites around Melbourne and regional Victoria

Responsabilidades

• Help prepare and issue sale contracts, then follow each one through its key dates until settlement
• Make sure homes are ready for their new owners, including inspections, handover packs and walk-throughs
• Be the go-to person for buyers, investors, property managers and agents when questions or concerns come up
• Manage incoming maintenance requests, prioritise the urgent ones, and work with the maintenance team and trades to get defects fixed on time
• Hand out routine tasks to an overseas support team and keep their work on track
• Send a weekly update on settlements, handovers and outstanding maintenance, and share ideas for working smarter

Conocimientos

Contracts administration

Customer service

Maintenance coordination

CRM platforms

Microsoft Office

Attention to detail

Multi-tasking

Herramientas

CRM software

Maintenance management system

Descripción del empleo

Property Customer Care & Maintenance Coordinator

Design & Build Recruitment - Melbourne VIC

The Role

A respected Victorian residential property group with its own development, building and sales arms is growing its customer operations team. They need a coordinator to be the friendly, capable face for buyers once the contract is signed, guiding them through to settlement, moving in, and the first stretch of living in their new home.

It's a busy, varied role that goes well beyond admin. You will be trusted to run your own workload and to keep a team of people moving in the same direction.

Day to Day

• Help prepare and issue sale contracts, then follow each one through its key dates until settlement


• Make sure homes are ready for their new owners, including inspections, handover packs and walk-throughs


• Be the go-to person for buyers, investors, property managers and agents when questions or concerns come up


• Manage incoming maintenance requests, prioritise the urgent ones, and work with the maintenance team and trades to get defects fixed on time


• Hand out routine tasks to an overseas support team and keep their work on track


• Send a weekly update on settlements, handovers and outstanding maintenance, and share ideas for working smarter

Ideal Experience

• At least three years in contracts administration, customer service or maintenance coordination, ideally in residential building, development or property management


• Hands-on experience with residential sale contracts, particularly house and land


• A good understanding of how defects and warranties work for new homes in Victoria


• Excellent communication skills and the composure to handle upset customers well


• Confidence with CRM platforms, online maintenance systems and the Microsoft suite


• A sharp eye for detail and the ability to juggle many jobs across multiple developments


• A current licence and your own car, as you will visit sites around Melbourne and regional Victoria

Why Join?

• A results-focused team that notices and rewards good work


• Room to grow as the department expands


• Regular contact with senior decision makers


• A sociable workplace with team lunches and events

Thanks for your consideration.