Residential Manager, Disability & SIL Services

My Guardian; Sydney; On-site; AUD 90,000 - 150,000; Full time

Job summary

My Guardian is seeking a dynamic Residential Manager to lead the day-to-day operations of SIL properties and accommodation services in New South Wales. Reporting to the General Manager – Operations, you will supervise House Team Leaders, drive person-centred care, manage budgets, and ensure NDIS compliance across sites.

You will build strong relationships with families and guardians, coordinate rostering, and lead continuous improvement initiatives in a fast-growing, values-driven care

Qualifications

• Qualifications: Tertiary qualification in Disability, Community Services, Human Services, Management, or substantial equivalent industry experience.
• Demonstrated leadership in SIL or complex disability accommodation services with supervisory experience.
• Deep knowledge of NDIS Practice Standards, Code of Conduct, active support, and safeguarding frameworks.

Responsibilities

• Operational Leadership: Manage the day-to-day operations, safety, and effectiveness across allocated SIL sites.
• Team Supervision & Coaching: Lead and develop House Team Leaders through regular performance reviews, coaching, and workforce capability assessments.
• Person-Centred Care: Drive participant-centred support that honors choice, control, and personal goals while building strong relationships with families and guardians.
• Resource & Rostering Management: Oversee rostering, workforce planning, agency usage, and property budgeting for staffing and financial efficiency.
• Participant Activities: Program and facilitate day and holiday programs.
• Safeguarding & Compliance: Uphold NDIS Practice Standards, manage incident reporting/escalations, oversee WHS risks, and lead site audit preparations.
• Stakeholder Engagement: Represent SIL services to participants, families, allied health professionals, and regulatory auditors.

Skills

Leadership

SIL experience

NDIS expertise

Budgeting

Roster management

Team coaching

Incident investigations

Risk mitigation

Stakeholder engagement

Education

Tertiary qualification in Disability, Community Services, Human Services, Management, or substantial equivalent industry experience

Tools

MS Office

Scheduling software

Job description

My Guardian is seeking a dynamic Residential Manager to lead the day-to-day operations of SIL properties and accommodation services in New South Wales. Reporting to the General Manager – Operations, you will supervise House Team Leaders, drive person-centred care, manage budgets, and ensure NDIS compliance across sites.

You will build strong relationships with families and guardians, coordinate rostering, and lead continuous improvement initiatives in a fast-growing, values-driven care