Accommodation Manager

grow with you; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

grow with you is seeking an experienced Operations Manager to lead a group of SIL homes in New South Wales. You will manage Residential Care Team Leads, Support Workers and a SIL Administrator, ensuring high-quality support and smooth day-to-day operations.

You’ll spend substantial time in the houses, so a current driver’s licence and vehicle are essential. The role focuses on participant independence, community participation and compliant, person-centred care across multiple homes.

Responsibilities

• Lead Residential Care Team Leads and Support Workers to deliver participant-centred support.
• Ensure SIL homes stay compliant with NDIS Practice Standards and Code of Conduct.
• Oversee rosters, house budgets and service agreements, and report on funding use.
• Support participants and families through moves between SIL homes and adapt plans as needs change.
• Build strong relationships with families, guardians, coordinators and allied health teams.
• Grow team skills through training, feedback and clear expectations.

Job description

Our client is an established, registered NDIS provider supporting people with physical, intellectual and psychosocial disability to live in their own homes and be part of their communities. Their teams get to know each person’s routines, preferences and goals, and every decision starts with what that person needs.

The role

This is a chance to lead a group of SIL homes and shape the quality of support across them, including for people with complex needs. You’ll report to the Operations Manager and lead the Residential Care Team Leads, Support Workers and a SIL Administrator who make each house work. You’ll be the first point of contact and support for your team, resolving issues at your level and escalating through the right channels when needed.

You’ll spend plenty of time in the houses, so a current driver’s licence and access to a vehicle are essential.

What you’ll be doing

Leading and coaching Residential Care Team Leads and Support Workers to deliver support that builds participants’ independence and community participation, and that your team is proud of.

Keeping each house compliant with the NDIS Practice Standards and Code of Conduct, including reviewing weekly and monthly compliance documentation from SIL Leads and acting promptly on priorities.

Overseeing incident management, including reportable incidents and any regulated restrictive practices, and making timely notifications to the NDIS Commission.

Managing rosters, house budgets and service agreements, and reporting on service fees and funding use.

Supporting participants and families through moves into, between and out of SIL homes, adapting plans as their needs change.

Managing intake and vacancies, and following up enquiries promptly.

Building strong working relationships with families, guardians, support coordinators and allied health teams.

Growing your team’s skills through training, regular feedback and clear expectations.

What you’ll bring

Operational management experience in SIL, disability accommodation or a similar community setting.

Experience supporting people with complex needs, which could include mental health, acquired brain injury, cognitive disability or behaviours of concern.

A working knowledge of the NDIS, the NDIS Practice Standards and Code of Conduct, and the role of the NDIS Quality and Safeguards Commission.

Experience reporting incidents and restrictive practices through the NDIS Commission Portal.

Experience working within a quality or compliance framework.

You’ll thrive in this role if you:

Keep your inbox, tasks and records up to date, and like to plan tomorrow before you leave today.

Follow through on your commitments and take ownership of outcomes.

Enjoy adapting to a participant’s changing needs or a fast-moving day, and welcome new systems and ways of working.

See safety, compliance and NDIS obligations as part of delivering great support.

Bring warmth and practical follow-through in equal measure, and help your team do the same.

Current driver’s licence and access to a reliable vehicle

NDIS Worker Screening Check, or willingness to obtain one.

Full working rights in Australia.