SIL Operations Manager

My Guardian; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

My Guardian is seeking a dynamic SIL Operations Manager to lead and oversee the day-to-day operations of our allocated SIL properties and accommodation services in NSW. Reporting to the General Manager - Operations, you will manage a team of House Team Leaders, ensure person-centred support delivery, maintain NDIS compliance, and drive operational budgets with a focus on safety and quality care.

You will foster strong relationships with participants, families, and stakeholders while upholding

Qualifications

• Tertiary qualification in Disability, Community Services, Human Services, Management, or equivalent.
• Proven SIL or complex disability accommodation leadership with supervising team leaders.
• Deep knowledge of NDIS Practice Standards, Code of Conduct, active support, safeguarding.
• Experience supporting participants with complex needs and behaviours of concern.
• Skilled in roster management, budget oversight, incident investigations, risk mitigation, and continuous improvement.
• Current NDIS Worker Screening Clearance, Australian Driver's Licence, and unrestricted right to work in Australia.

Responsibilities

• Operational leadership across SIL sites and safety.
• Lead House Team Leaders through performance reviews and coaching.
• Drive person-centred care respecting participant goals.
• Oversee rostering, workforce planning, agency usage, and budgeting.
• Program enriching activities including day and holiday programs.
• Lead audit preparations and maintain WHS compliance.
• Represent services to participants, families, allied health and regulators.

Skills

Leadership

NDIS Knowledge

Budget oversight

Roster management

Incident investigations

Risk mitigation

Continuous improvement

Education

Tertiary qualification in Disability / Community Services / Human Services / Management or equivalent

Job description

My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

My Guardian is seeking a dynamic, dedicated SIL Operations Manager to lead and oversee the day-to-day operations of our allocated SIL properties and accommodation services.

About My Guardian

My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

My Guardian is seeking a dynamic, dedicated SIL Operations Manager to lead and oversee the day-to-day operations of our allocated SIL properties and accommodation services.

The Opportunity

Reporting directly to the General Manager - Operations, you will lead a team of House Team Leaders, drive person-centred support delivery, manage operational budgets, and maintain gold-standard NDIS compliance across all sites.

If you thrive in high-impact leadership roles and are passionate about enhancing quality of life for individuals with disability, we want to hear from you!

Key Responsibilities

• Operational Leadership: Manage the day-to-day operations, safety, and effectiveness across allocated SIL sites.
• Team Supervision & Coaching: Lead and develop House Team Leaders through regular performance reviews, coaching, and workforce capability assessments.
• Person-Centred Care: Drive participant-centred support that honors choice, control, and personal goals while building strong relationships with families and guardians.
• Resource & Roster Management: Oversee complex rostering, workforce planning, agency usage, and property budgeting to ensure optimal staffing coverage and financial efficiency.
• Participant Activities: Program and facilitate enriching participant programs, including day and holiday programs.
• Safeguarding & Compliance: Uphold NDIS Practice Standards, manage incident reporting/escalations, oversee WHS risks, and lead site audit preparations.
• Stakeholder Engagement: Represent SIL services to prospective participants, families, allied health professionals, and regulatory auditors.

What We Are Looking For

• Qualifications: Tertiary qualification in Disability, Community Services, Human Services, Management, or substantial equivalent industry experience.
• Leadership Experience: Proven track record in managing SIL or complex disability accommodation services, with direct experience supervising team leaders or senior support workers.
• NDIS Expertise: Deep knowledge of the NDIS Practice Standards, Code of Conduct, active support, and safeguarding frameworks.
• Complex Care Management: Demonstrated experience supporting participants with complex support needs and behaviours of concern.
• Operational Skills: Skilled in roster management, budget oversight, incident investigations, risk mitigation, and continuous improvement.
• Essential Clearances & Requirements:
  • Current NDIS Worker Screening Clearance
  • Current Australian Driver's Licence
  • Unrestricted right to work in Australia

Why Join My Guardian?

• Be a key decision-maker in a fast-growing, values-driven care organisation.
• Opportunity to empower participants to achieve genuine independence and dignity.
• Collaborative and supportive executive leadership environment.

Please note that only shortlisted candidates will be contacted.