Resident Services & Sales Support Coordinator

J and G Knowles and Associates Pty Ltd; North Rothbury; On-site; AUD 34,000 - 44,000; Part time

Job summary

J and G Knowles and Associates Pty Ltd – North Rothbury NSW is seeking a friendly, organised part-time administrator to support our Sales & Lifestyle Manager with customer service, village administration, resident experience and sales support. You will welcome prospective residents, coordinate service bookings, assist with events, follow up maintenance requests and help keep records up to date.

The role is 25 hours per week, Monday to Friday, with a focus on clear communication and proactive

Qualifications

• Confident communicator who makes people feel welcome.
• Strong customer service and administration skills.
• Proficient with Microsoft Office, Teams and SharePoint.
• Excellent organisation and the ability to manage competing priorities.
• Proactive approach to enquiries and problem solving.

Responsibilities

• Providing friendly, responsive service to residents, families and visitors.
• Managing property enquiries and maintaining prospect records.
• Conducting village tours and following up sales opportunities.
• Supporting maintenance administration and contractor bookings.
• Assisting with property inspections, handovers and move-ins.
• Coordinating resident services, events and communications.
• Keeping village records, correspondence and documentation up to date.
• Occasional weekend work may be required for events or operational needs.

Skills

Customer service

Administration

Communication

Organisational skills

Problem solving

Team collaboration

Tools

Microsoft Office

Teams

SharePoint

Job description

J and G Knowles and Associates Pty Ltd – North Rothbury NSW is seeking a friendly, organised part-time administrator to support our Sales & Lifestyle Manager with customer service, village administration, resident experience and sales support. You will welcome prospective residents, coordinate service bookings, assist with events, follow up maintenance requests and help keep records up to date.

The role is 25 hours per week, Monday to Friday, with a focus on clear communication and proactive