Reception and Administration Officer

James Milson Village; North Sydney Council; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary packaging up to $18,000 tax‑fee

Job summary

James Milson Village in North Sydney is seeking an experienced Reception and Administration Officer (Rostering). This permanent role combines front desk, customer service, data entry and roster coordination to support daily operations and residents' needs.

As the first point of contact for residents, families and staff, you will manage calls, inquiries, and paperwork, with weekend rostering and office tasks handled in a collaborative team environment.

Qualifications

• Experience in reception, administration or office support.
• Excellent customer service and communication skills.
• Experience working with roster management systems (highly regarded).
• Strong organisational skills and the ability to manage competing priorities.

Responsibilities

• Provide professional reception and customer service support.
• Greet residents, families, visitors, contractors and staff.
• Manage incoming calls, enquiries and correspondence.
• Provide weekend roster coordination and administration support.

Skills

Reception skills

Customer service

Roster coordination

Organisational skills

Education

Certificate III in Business Administration

Tools

Roster systems

Job description

Days: Friday, Saturday, Sunday, Monday and Tuesday

Hours: 8.30am - 4.30pm

Location: North Sydney

Join a Team That Makes a Difference

At James Milson Village, our purpose is to support older people to live well while accessing the care, services and support they need. We are committed to providing exceptional aged care and retirement living services and are guided by our values of Honesty, Excellence, Accountability, Respect and Together.

We are seeking an experienced, organised and customer-focused Reception and Administration Officer (Rostering) to join our team. This is a varied and rewarding role that combines reception, administration, operational support and roster coordination.

About the Role

As the first point of contact for residents, families, visitors and staff, you will play a vital role in creating a welcoming and professional experience while supporting the day-to-day operations of the Village.

Working closely with the General Manager, North Sydney and the Chief Operating Officer, you will provide reception, administration and rostering support, ensuring the smooth and efficient running of key operational processes.

Key responsibilities include:

Providing professional reception and customer service support.

Greeting residents, families, visitors, contractors and staff.

Managing incoming telephone calls, enquiries and correspondence.

Providing weekend roster coordination and administration support, including coverage during Roster Coordinator leave periods.

Supporting operational and workforce administration activities.

Assisting with resident Admissions.

Maintaining accurate records, reports and databases.

Data entry, document preparation and filing.

Assisting management with day-to-day operational tasks.

Supporting a positive, professional and efficient office environment.

About You

To be successful in this role, you will have:

Previous experience in a reception, administration or office support role.

Excellent customer service and communication skills.

Experience working with roster management systems (highly regarded).

Strong organisational skills and the ability to manage competing priorities.

High attention to detail and accuracy.

Accurate and efficient data entry skills.

A proactive, flexible and team-focused approach.

Experience in aged care, retirement living or healthcare (highly regarded).

Certificate III in Business Administration or equivalent qualification (highly regarded).

What's in it for You?

Permanent position within a respected aged care organisation.

Supportive and collaborative team environment.

Opportunities for training and professional development.

Meaningful work that makes a difference to the lives of older Australians.

Salary packaging benefits of up to $18,000 tax free per annum.

If you are an experienced receptionist and administrator who enjoys supporting people, managing competing priorities and contributing to a strong team culture, we would love to hear from you.

Our commitment to diversity

We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued, and heard regardless of their gender, sexual orientation, ethnicity, or disability.

Find out more about James Milson Village: https://www.jamesmilsonvillage.com.au/

Offer of employment is subject to a satisfactory police and pre-employment checks.