Part-time Village Administration & Sales Support

J and G Knowles and Associates Pty Ltd; North Rothbury; On-site; AUD 34,000 - 44,000; Part time

Job summary

J and G Knowles and Associates Pty Ltd – North Rothbury NSW is seeking a friendly, organised part-time administrator to support our Sales & Lifestyle Manager with customer service, village administration, resident experience and sales support. You will welcome prospective residents, coordinate service bookings, assist with events, follow up maintenance requests and help keep records up to date.

The role is 25 hours per week, Monday to Friday, with a focus on clear communication and proactive

Qualifications

• Confident communicator who makes people feel welcome.
• Strong customer service and administration skills.
• Proficient with Microsoft Office, Teams and SharePoint.
• Excellent organisation and the ability to manage competing priorities.
• Proactive approach to enquiries and problem solving.

Responsibilities

• Providing friendly, responsive service to residents, families and visitors.
• Managing property enquiries and maintaining prospect records.
• Conducting village tours and following up sales opportunities.
• Supporting maintenance administration and contractor bookings.
• Assisting with property inspections, handovers and move-ins.
• Coordinating resident services, events and communications.
• Keeping village records, correspondence and documentation up to date.
• Occasional weekend work may be required for events or operational needs.

Skills

Customer service

Administration

Communication

Organisational skills

Problem solving

Team collaboration

Tools

Microsoft Office

Teams

SharePoint

Job description

J and G Knowles and Associates Pty Ltd – North Rothbury NSW

Working closely with our Sales & Lifestyle Manager and wider team, you'll enjoy a varied role combining customer service, village administration, resident experience and sales support. One day you could be welcoming prospective residents and showing them through their future home; the next, coordinating service bookings, supporting a community event or following up maintenance requests.

The role offers 25 hours per week.

Monday to Friday: 9.15am - 2.45pm (30-minute lunch break).

Key responsibilities

• Providing friendly, responsive service to residents, families and visitors.
• Managing property enquiries, building relationships with prospective residents and conducting village tours.
• Following up sales opportunities and maintaining accurate prospect records.
• Supporting maintenance administration, contractor bookings and outstanding work.
• Assisting with property inspections, handovers, move-ins and departures.
• Helping coordinate resident services, events and communications.
• Keeping village records, correspondence and documentation organised and current.
• Occasional weekend work may be required for essential events or operational needs.

About you

• You're a confident communicator who makes people feel welcome and follows through on commitments.
• Strong customer service and administration skills.
• Confidence using Microsoft Office, Teams, SharePoint and learning new systems.
• Excellent organisation, attention to detail and the ability to manage competing priorities.
• A proactive approach to enquiries, opportunities and problem-solving.
• A warm, professional manner and a genuine interest in supporting and assisting people.

About us

Green Ridge Hunter Valley, by Sencia, is a growing retirement community in North Rothbury.