Resident Services Coordinator

Anglicare Sydney; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Employee discounts

Job summary

Anglicare Sydney is seeking a dedicated Support Officer to join our team at Castle Hill Village. This full-time, on-site role focuses on delivering exceptional resident experiences through administrative and scheduling support, with frontline customer service responsibilities across multiple channels.

You will coordinate enquiries, maintain records in CRM, and work closely with health teams, village staff and families to ensure timely service delivery and effective communication.

Qualifications

• Minimum 2 years' experience in administration, scheduling or customer service.
• Experience using CRM systems, scheduling platforms or similar business systems.
• Strong customer service and stakeholder management skills.
• Excellent written and verbal communication abilities.
• High attention to detail and strong data accuracy skills.
• Ability to manage competing priorities in a fast-paced environment.
• Intermediate Microsoft Office skills.
• Ability to work in a dynamic environment.

Responsibilities

• Provide exceptional customer service to residents, families and stakeholders.
• Manage inbound calls, emails and enquiries in a timely and professional manner.
• Triage resident enquiries and coordinate resolutions with relevant teams.
• Maintain accurate resident information within CRM and associated systems.
• Coordinate scheduling requests and service changes efficiently.
• Ensure records, documentation and correspondence are completed accurately and on time.
• Support service coordination activities to meet resident needs and expectations.
• Build strong working relationships with residents, families, care teams and village staff.
• Liaise with internal and external stakeholders to resolve enquiries promptly.
• Promote a positive safety culture and uphold WHS requirements.

Skills

Administration

Scheduling

Customer service

CRM systems

Microsoft Office

Data accuracy

Stakeholder mgmt

Communication

Tools

CRM systems

Scheduling platforms

Microsoft Office

Job description

Anglicare Sydney is seeking a dedicated Support Officer to join our team at Castle Hill Village. This full-time, on-site role focuses on delivering exceptional resident experiences through administrative and scheduling support, with frontline customer service responsibilities across multiple channels.

You will coordinate enquiries, maintain records in CRM, and work closely with health teams, village staff and families to ensure timely service delivery and effective communication.