Resident Services Coordinator

Christian Community Services; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Christian Community Services in Cherrybrook NSW is seeking a warm, organised Client Services Officer to support daily operations of our retirement living community. You will be the first contact for residents, families and visitors, delivering friendly reception, administration and resident assistance on-site.

You will work with the Village Manager and a supportive team to maintain records, coordinate bookings and assist with sales enquiries and village activities, while upholding Christian

Qualifications

• Experience in customer service and administration.
• Comfort with reception duties and handling enquiries.
• Experience with CRM or resident management systems is an advantage.

Responsibilities

• Provide professional, welcoming reception and respond to enquiries in person, by phone and in writing.
• Support residents and families with day-to-day enquiries, new resident onboarding and community activities.
• Maintain accurate resident records, registers, correspondence, newsletters and confidential files.
• Log maintenance requests, coordinate contractor access and help keep village operations running efficiently.
• Assist with accounts, payroll administration, meeting minutes, mail, bookings and office supplies.
• Manage sales enquiries, maintain enquiry records and conduct village tours when required.

Skills

Customer service

Administration

Reception duties

Organisational skills

Education

Office administration qualification

Tools

Village Master

Microsoft Word

Microsoft Excel

Job description

Christian Community Services in Cherrybrook NSW is seeking a warm, organised Client Services Officer to support daily operations of our retirement living community. You will be the first contact for residents, families and visitors, delivering friendly reception, administration and resident assistance on-site.

You will work with the Village Manager and a supportive team to maintain records, coordinate bookings and assist with sales enquiries and village activities, while upholding Christian