Front Office Receptionist - Riverside Residential Village

Hampshire Property Group; Port Macquarie; On-site; AUD 32,000 - 39,000; Part time

Job summary

Hampshire Property Group is seeking a Casual Front Office Receptionist for Riverside Residential Village in Port Macquarie. You will be the welcoming first contact for residents and visitors, handling enquiries and supporting daily front office operations.

The role focuses on friendly customer service, administrative tasks, and maintaining records, with rostered shifts Monday to Friday and some weekends as required.

Qualifications

• Experience in reception or administration roles within a community or village setting.
• Friendly, professional customer service mindset with residents and visitors.
• Strong verbal and written communication abilities.
• Proficient computer skills including Word, Excel and Outlook.

Responsibilities

• Serve as the first point of contact for residents and visitors in a welcoming, professional manner.
• Respond to inquiries via telephone, email and in person and provide information as required.
• Maintain accurate resident records and handle front office administration tasks.
• Support the Village Manager and team with day-to-day operations and communications.
• Rostered shifts Monday to Friday with some weekend work as needed.

Skills

Reception experience

Customer service

Communication skills

Computer literacy

Tools

Microsoft Office

Job description

Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.

Riverside Residential Village, located in Port Macquarie on the Mid North Coast, is a welcoming over-50s community offering residents a relaxed place to call home. The village is conveniently positioned close to the Hastings River, local shopping, healthcare, services and the many attractions of Port Macquarie.

As part of our team, you'll play an important role in supporting our residents and visitors by providing friendly, professional service and helping maintain a welcoming and well-organised village environment.

We are currently seeking a Casual Front Office Receptionist to join our team.

Why Join Us?

• Join a supportive and friendly team in an established residential lifestyle village
• Be part of a growing organisation within the Hampshire Property Group network
• Opportunities for ongoing training and career development
• Work in a welcoming, community-focused environment where resident wellbeing and exceptional service are valued

THE ROLE

We are seeking a motivated and resident-focused Casual Front Office Receptionist to join our team Riverside Residential Village.

This is a varied, customer-facing role where you'll be responsible for providing a welcoming first point of contact for residents and visitors, responding to enquiries and supporting the smooth day-to-day operation of the village's front office.

You'll play an important role in maintaining positive relationships within our village community while providing professional reception and administrative support to the Village Manager and wider team.

This is a casual position, with shifts generally rostered Monday to Friday and some weekend work required based on the operational needs of the village.

Responsibilities

Front Office & Resident Services

• Welcome residents and visitors in a friendly and professional manner
• Respond to telephone calls, emails and general village enquiries
• Provide information and assistance to residents and visitors as required
• Assist with resident enquiries and requests in a timely and professional manner
• Maintain accurate resident records and contact information
• Provide friendly, professional and helpful service while supporting a positive village environment

Reception Administration

• Complete general reception and administrative tasks
• Maintain accurate records, correspondence and documentation
• Assist with daily front office procedures and general office duties
• Maintain a clean, organised and welcoming reception area
• Assist with coordinating enquiries and communication between residents and village management
• Provide administrative support to the Village Manager as required
• Support the smooth day-to-day operation of the village office

ABOUT YOU

To thrive in this role, you’ll bring:

• Previous experience in a reception, administration, customer service or similar role, ideally within a residential village, property management or community-focused environment
• Previous customer service experience with a friendly, professional and resident-focused approach
• The ability to work independently and collaboratively as part of a team
• Strong verbal and written communication skills
• A high level of computer literacy, including Microsoft Office (Word, Excel and Outlook)
• Experience using administrative systems, databases or property management software (highly regarded, but training can be provided)
• Strong organisational skills with the ability to manage competing priorities
• Excellent attention to detail and accuracy when maintaining records and documentation
• Excellent personal presentation and a friendly, approachable manner
• A flexible attitude and willingness to undertake a variety of tasks as required
• Availability to work Monday to Friday, with some weekend work and public holidays as required

JOIN OUR TEAM

Remuneration

The rate of pay for this role will be in accordance with the Hospitality Industry (General) Award.