Resident Services & Scheduling Coordinator

Anglicare Sydney; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax-adv

Accommodation and meals tax-free up to

Ongoing professional development

Employee discounts

Employee Assistance Program

Fitness Passport with gym discounts

Job summary

Anglicare Sydney is seeking a full-time Support Officer for the Castle Hill Village to manage day-to-day administrative operations and resident enquiries. You will coordinate scheduling, maintain CRM data, and liaise with residents, families, on-site care teams and external stakeholders to deliver services efficiently.

The role emphasizes empathy, professionalism and strong customer focus, with tasks spanning communications, records management and process improvements to enhance resident

Qualifications

• Minimum 2 years' experience in administration, scheduling or customer service roles.
• Experience using CRM systems, scheduling platforms or similar business systems.
• Strong customer service and stakeholder management skills.
• Excellent written and verbal communication abilities.
• High attention to detail and strong data accuracy skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong problem-solving and organisational skills.
• Intermediate Microsoft Office skills.
• Ability to work in a dynamic environment.

Responsibilities

• Provide exceptional customer service to residents, families and stakeholders.
• Manage inbound calls, emails and enquiries in a timely and professional manner.
• Triage resident enquiries and coordinate resolutions with relevant teams.
• Maintain accurate resident information within CRM and associated systems.
• Coordinate scheduling requests and service changes efficiently.
• Ensure records, documentation and correspondence are completed accurately and on time.
• Support service coordination activities to meet resident needs and expectations.
• Build strong working relationships with residents, families, care teams and village staff.
• Liaise with internal and external stakeholders to ensure enquiries are resolved promptly.
• Communicate clearly and professionally across multiple channels.
• Contribute to process improvements that enhance resident and team experiences.
• Support KPI achievement relating to resident enquiries, scheduling and service delivery.
• Uphold Anglicare's Mission, Vision and Values in all interactions.
• Promote a positive safety culture through active participation in WHS activities.
• Maintain a safe, respectful and inclusive work environment.
• Report hazards, incidents and near misses in accordance with organisational requirements.

Skills

Customer service

Stakeholder management

Communication skills

Data accuracy

Prioritization

Tools

CRM systems

Scheduling platforms

Microsoft Office

Job description

Anglicare Sydney is seeking a full-time Support Officer for the Castle Hill Village to manage day-to-day administrative operations and resident enquiries. You will coordinate scheduling, maintain CRM data, and liaise with residents, families, on-site care teams and external stakeholders to deliver services efficiently.

The role emphasizes empathy, professionalism and strong customer focus, with tasks spanning communications, records management and process improvements to enhance resident