Resident & Family Support Coordinator

Opal HealthCare; Cumberland; On-site; AUD 46,000 - 58,000; Full time

Benefits offered by this job

Mentoring programs

Scholarships up to $15,000

Collaborative team environment

Meaningful resident care

Values-led workplace

Job summary

Opal HealthCare in Lidcombe Place Care Community is seeking a friendly Customer Support Coordinator to be a key contact for residents, families and staff, coordinating enquiries and tours with empathy and professionalism.

The role is a permanent full-time position located in the Auburn area, working Monday to Friday with a pay range of $33.65–$42.37 per hour (DOE), plus 12% superannuation, and opportunities for mentoring and professional development through the Opal Healthcare Academy.

Qualifications

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Excellent verbal and written communication skills
• Excellent personal presentation
• Strong organisational skills and attention to detail
• Ability to manage multiple enquiries and follow tasks through to completion
• Comfortable using customer management systems, Microsoft Office and general digital tools
• A collaborative approach and willingness to support team goals
• Professional, respectful and empathetic approach to all interactions

Responsibilities

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home
• Respond to enquiries via phone, email and in person in a timely, professional and helpful manner
• Coordinate requests, bookings, forms and follow-up actions from start to finish
• Maintain accurate records, updates and outcomes in relevant systems
• Identify, escalation and follow up priority matters to ensure appropriate resolution
• Support a positive experience by providing clear information, guidance and reassurance
• Ensure our care community is a welcoming environment and a hub of connection
• Build strong relationships with residents, families, colleagues and external stakeholders

Skills

Client-facing experience

Excellent communication

Organised

Multitasking

MS Office proficient

Empathetic approach

Tools

MS Office

Job description

Opal HealthCare in Lidcombe Place Care Community is seeking a friendly Customer Support Coordinator to be a key contact for residents, families and staff, coordinating enquiries and tours with empathy and professionalism.

The role is a permanent full-time position located in the Auburn area, working Monday to Friday with a pay range of $33.65–$42.37 per hour (DOE), plus 12% superannuation, and opportunities for mentoring and professional development through the Opal Healthcare Academy.