Customer Support Assistant - Auburn and Surrounding Suburbs

Opal Healthcare; Sydney; Hybrid; AUD 43,000 - 46,000; Part time

Benefits offered by this job

Career development

Scholarship opportunities

Supportive team environment

Customer service skill growth

Meaningful work

Job summary

Opal Healthcare in the Auburn area is seeking a friendly, organised Customer Support Assistant to be the first point of contact for residents, families and visitors on weekends, based at Lidcombe Place Care Community.

The role is permanent part-time with a Saturday and Sunday roster, hourly base rate $31.36–$33.05 plus weekend penalties and 12% super, offering mentoring, career development and opportunities to grow in customer service and administration.

Qualifications

• Experience in administrative, reception, or customer service roles.

Responsibilities

• Respond to customer enquiries by phone, email, or in person in a professional and timely manner.
• Manage rostering, payroll tasks, and maintain accurate records.
• Provide accurate information about products, services, processes and policies.
• Maintain clear and accurate records.
• Process basic requests, or administrative tasks as required.
• Work collaboratively with internal teams to support outcomes.
• Contribute to continuous improvement by identifying common issues and sharing feedback.

Skills

Customer service

Administrative support

Reception

Microsoft Office

Attention to detail

Team collaboration

Tools

Microsoft Office

Job description

*Customer Support Assistant - Lidcombe Place Care Community

Auburn NSW 2144, Australia •

Auburn Glen Care Community, 54 Northumberland Road, Auburn, New South Wales, Australia

Posted Sunday 20 September 2026 at 2:30 pm

"At Opal HealthCare, we know that companies don’t succeed - people do."
That’s why everything we do is driven by our purpose:to bring joy to those we care for, guided by our values ofCompassion,Accountability,Respect andExcellence reflect thatCAREis at the heart of everything we do.

We are seeking a friendly, organised and customer-focused Customer Support Assistant to be the first point of contact for our residents, families and visitors on weekends. Located in the Auburn area.

About the Role

• Permanent Part-Time
• Saturday & Sunday Roster
• $31.36 – $33.05 base rate (DOE) + Penalty rates for weekends, plus 12% superannuation.

This is a great opportunity for someone who enjoys helping people, communicates clearly and takes pride in delivering a positive customer experience.

What We Offer

• Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy https://academy.opalhealthcare.com.au/
• Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships.
• A supportive and welcoming team environment.
• Opportunities to develop your customer service and administration skills.
• A role where you can make a genuine difference.

Key Responsibilities

• Respond to customer enquiries by phone, email, or in person in a professional and timely manner.
• Manage rostering, payroll tasks, and maintain accurate records.
• Provide accurate information about products, services, processes and policies.
• Maintain clear and accurate records.
• Process basic requests, or administrative tasks as required.
• Work collaboratively with internal teams to support outcomes.
• Contribute to continuous improvement by identifying common issues and sharing feedback.

About You

• Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential)
• Excellent communication and interpersonal skills.
• A helpful, patient and solutions-focused approach
• Strong attention to detail and the ability to manage competing priorities.
• Confidence using computers, customer systems and Microsoft Office applications.
• Ability to work both independently and as part of a team.
• Ability to complete pre-employment medical, National Police Check and NDIS Worker Screening Check.

Job details

Job family Administration

Pay type Hourly

Auburn Glen Care Community, 54 Northumberland Road, Auburn, New South Wales, Australia