*Customer Support Coordinator - Lidcombe Place Care Community

Opal Healthcare; Sydney; Hybrid; AUD 46,000 - 58,000; Full time

Benefits offered by this job

Mentoring programs

Scholarships up to 15k

Collaborative team

Meaningful work

Values-led workplace

Job summary

Opal HealthCare is seeking a friendly, organised Customer Support Coordinator for Lidcombe Place Care Community in Auburn, NSW. You will be a key contact for residents, families and staff, coordinating enquiries and tours while maintaining accurate records with empathy and care.

This permanent full-time role is Monday to Friday, paying $33.65 to $42.37 per hour (DOE) plus 12% superannuation, with mentoring and internal/external career development via the Opal HealthCare Academy.

Qualifications

• Client-facing experience in care, healthcare, hospitality or community services preferred.
• Excellent verbal and written communication.
• Strong organisational skills and attention to detail.
• Ability to manage multiple enquiries and follow tasks through to completion.
• Proficient with CRM, MS Office and digital tools.
• Collaborative and empathetic approach to all interactions.

Responsibilities

• Be the warm first point of contact for residents and families.
• Respond to enquiries by phone, email and in person.
• Coordinate requests, bookings, forms and follow-up actions.
• Maintain accurate records in relevant systems and follow up priority matters.
• Support a positive experience by providing clear information and reassurance.
• Ensure the care community is welcoming and connected.
• Build relationships with residents, families, colleagues and stakeholders.

Skills

Client-facing

Communication

Organization

Multitasking

Tools

Microsoft Office

CRM systems

Digital tools

Job description

Customer Support Coordinator - Lidcombe Place Care Community

Auburn NSW 2144, Australia

Auburn Glen Care Community, 54 Northumberland Road, Auburn, New South Wales, Australia

Posted Sunday 20 September 2026 at 2:30 pm

"At Opal HealthCare, we know that companies don’t succeed - people do."That’s why everything we do is driven by our purpose:to bring joy to those we care for, guided by our values ofCompassion,Accountability,Respect andExcellence reflect thatCAREis at the heart of everything we do.

We are looking for a friendly, organised and proactive Customer Support Coordinator to be a key point of contact for residents, families, stakeholders and internal team. Located in the Auburn area.

About the role

• Permanent Full-Time opportunity
• Monday to Friday
• $33.65 - $42.37 per hour (DOE), plus 12% superannuation

In this role, you will provide high-quality support, coordinate enquiries and tours, maintain accurate records and help ensure every interaction is handled with empathy, professionalism and care.

What we offer

• Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy https://academy.opalhealthcare.com.au/
• Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships.
• A supportive and collaborative team environment.
• Meaningful work where you can make a positive difference for residents and their families.
• A values-led workplace that recognises professionalism, care and teamwork.

Key responsibilities

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Respond to enquiries via phone, email and in person in a timely, professional and helpful manner.
• Coordinate requests, bookings, forms and follow-up actions from start to finish.
• Maintain accurate records, updates and outcomes in relevant systems.Identify, escalation and follow up priority matters to ensure appropriate resolution.
• Support a positive experience by providing clear information, guidance and reassurance.
• Ensure our care community is a welcoming environment and a hub of connection
• Build strong relationships with residents, families, colleagues and external stakeholders.

About you

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Excellent verbal and written communication skills.
• Excellent personal presentation
• Strong organisational skills and attention to detail.
• Ability to manage multiple enquiries and follow tasks through to completion.
• Comfortable using customer management systems, Microsoft Office and general digital tools.
• A collaborative approach and willingness to support team goals.
• Professional, respectful and empathetic approach to all interactions.

Job details

Job family Administration

Pay type Hourly

Auburn Glen Care Community, 54 Northumberland Road, Auburn, New South Wales, Australia