Resident Care & Enquiry Coordinator - Full-Time

Opal Healthcare; Sydney; Hybrid; AUD 46,000 - 58,000; Full time

Benefits offered by this job

Mentoring programs

Scholarships up to 15k

Collaborative team

Meaningful work

Values-led workplace

Job summary

Opal HealthCare is seeking a friendly, organised Customer Support Coordinator for Lidcombe Place Care Community in Auburn, NSW. You will be a key contact for residents, families and staff, coordinating enquiries and tours while maintaining accurate records with empathy and care.

This permanent full-time role is Monday to Friday, paying $33.65 to $42.37 per hour (DOE) plus 12% superannuation, with mentoring and internal/external career development via the Opal HealthCare Academy.

Qualifications

• Client-facing experience in care, healthcare, hospitality or community services preferred.
• Excellent verbal and written communication.
• Strong organisational skills and attention to detail.
• Ability to manage multiple enquiries and follow tasks through to completion.
• Proficient with CRM, MS Office and digital tools.
• Collaborative and empathetic approach to all interactions.

Responsibilities

• Be the warm first point of contact for residents and families.
• Respond to enquiries by phone, email and in person.
• Coordinate requests, bookings, forms and follow-up actions.
• Maintain accurate records in relevant systems and follow up priority matters.
• Support a positive experience by providing clear information and reassurance.
• Ensure the care community is welcoming and connected.
• Build relationships with residents, families, colleagues and stakeholders.

Skills

Client-facing

Communication

Organization

Multitasking

Tools

Microsoft Office

CRM systems

Digital tools

Job description

Opal HealthCare is seeking a friendly, organised Customer Support Coordinator for Lidcombe Place Care Community in Auburn, NSW. You will be a key contact for residents, families and staff, coordinating enquiries and tours while maintaining accurate records with empathy and care.

This permanent full-time role is Monday to Friday, paying $33.65 to $42.37 per hour (DOE) plus 12% superannuation, with mentoring and internal/external career development via the Opal HealthCare Academy.