Weekend Customer Support Concierge

Opal Healthcare; Sydney; Hybrid; AUD 43,000 - 46,000; Part time

Benefits offered by this job

Career development

Scholarship opportunities

Supportive team environment

Customer service skill growth

Meaningful work

Job summary

Opal Healthcare in the Auburn area is seeking a friendly, organised Customer Support Assistant to be the first point of contact for residents, families and visitors on weekends, based at Lidcombe Place Care Community.

The role is permanent part-time with a Saturday and Sunday roster, hourly base rate $31.36–$33.05 plus weekend penalties and 12% super, offering mentoring, career development and opportunities to grow in customer service and administration.

Qualifications

• Experience in administrative, reception, or customer service roles.

Responsibilities

• Respond to customer enquiries by phone, email, or in person in a professional and timely manner.
• Manage rostering, payroll tasks, and maintain accurate records.
• Provide accurate information about products, services, processes and policies.
• Maintain clear and accurate records.
• Process basic requests, or administrative tasks as required.
• Work collaboratively with internal teams to support outcomes.
• Contribute to continuous improvement by identifying common issues and sharing feedback.

Skills

Customer service

Administrative support

Reception

Microsoft Office

Attention to detail

Team collaboration

Tools

Microsoft Office

Job description

Opal Healthcare in the Auburn area is seeking a friendly, organised Customer Support Assistant to be the first point of contact for residents, families and visitors on weekends, based at Lidcombe Place Care Community.

The role is permanent part-time with a Saturday and Sunday roster, hourly base rate $31.36–$33.05 plus weekend penalties and 12% super, offering mentoring, career development and opportunities to grow in customer service and administration.