*Customer Support Assistant - Lidcombe Place Care Community

Opal HealthCare; Cumberland; On-site; AUD 61,000 - 75,000; Part time

Benefits offered by this job

Mentoring programs

Scholarships up to $15,000

Supportive team

Career development

Impactful role

Job summary

Opal HealthCare is seeking a friendly Customer Support Assistant to be the first point of contact for residents, families and visitors on weekends in Auburn and surrounding suburbs. Located in the Auburn area, this permanent part-time role offers weekend rosters and a base rate of 31.36–33.05 AUD per hour, with weekend penalties and 12% superannuation.

This position is ideal for someone who communicates clearly, is organized and customer-focused, and takes pride in delivering a positive

Qualifications

• Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential).
• Excellent communication and interpersonal skills.
• A helpful, patient and solutions-focused approach.
• Strong attention to detail and the ability to manage competing priorities.

Responsibilities

• Respond to customer enquiries by phone, email, or in person in a professional and timely manner.
• Manage rostering, payroll tasks, and maintain accurate records.
• Provide accurate information about products, services, processes and policies.
• Maintain clear and accurate records.
• Process basic requests, or administrative tasks as required.
• Work collaboratively with internal teams to support outcomes.
• Contribute to continuous improvement by identifying common issues and sharing feedback.

Skills

Customer service

Administration

Communication

Attention to detail

Tools

Microsoft Office

Job description

Customer Support Assistant - Auburn and Surrounding Suburbs

\"At Opal HealthCare, we know that companies don’t succeed - people do.\"That’s why everything we do is driven by our purpose:to bring joy to those we care for, guided by our values ofCompassion,Accountability,Respect andExcellence reflect thatCAREis at the heart of everything we do.

We are seeking a friendly, organised and customer-focused Customer Support Assistant to be the first point of contact for our residents, families and visitors on weekends. Located in the Auburn area.

About the Role

• Permanent Part-Time
• Saturday & Sunday Roster
• $31.36 – $33.05 base rate (DOE) + Penalty rates for weekends, plus 12% superannuation.

This is a great opportunity for someone who enjoys helping people, communicates clearly and takes pride in delivering a positive customer experience.

What We Offer

• Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy
• Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships.
• A supportive and welcoming team environment.
• Opportunities to develop your customer service and administration skills.
• A role where you can make a genuine difference.

Key Responsibilities

• Respond to customer enquiries by phone, email, or in person in a professional and timely manner.
• Manage rostering, payroll tasks, and maintain accurate records.
• Provide accurate information about products, services, processes and policies.
• Maintain clear and accurate records.
• Process basic requests, or administrative tasks as required.
• Work collaboratively with internal teams to support outcomes.
• Contribute to continuous improvement by identifying common issues and sharing feedback.

About You

• Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential)
• Excellent communication and interpersonal skills.
• A helpful, patient and solutions-focused approach
• Strong attention to detail and the ability to manage competing priorities.
• Confidence using computers, customer systems and Microsoft Office applications.
• Ability to work both independently and as part of a team.
• Ability to complete pre-employment medical, National Police Check and NDIS Worker Screening Check.