Resident Experience Coordinator - Student Living

Gpc Asia Pacific Group; Townsville City; On-site; AUD 52,000 - 68,000; Full time

Job summary

UniLodge Living Group seeks a Customer Service Coordinator in Townsville. The role is a permanent full-time position for someone who enjoys a mix of quiet and busy periods and is comfortable on their feet.

Ideal candidates are resilient, hands-on, and passionate about delivering great customer service. A reception or hospitality background helps, with strong written and verbal communication, solid computer skills, and good organisational abilities.

Qualifications

• Strong written and verbal communication skills.
• Good computer skills and basic software literacy.
• Organisational skills and a customer‑focused mindset.
• A background in reception or hospitality is an asset.

Responsibilities

• Create a welcoming environment and positive resident experience.
• Assist with enquiries related to student residency, studies, and wellbeing.
• Monitor and report safety or wellbeing concerns and escalate as needed.
• Coordinate and perform administrative duties (mail, filing, etc.).

Skills

Written communication

Verbal communication

Computer skills

Organisational skills

We care attitude

Reception/Hospitality background

Job description

UniLodge Living Group seeks a Customer Service Coordinator in Townsville. The role is a permanent full-time position for someone who enjoys a mix of quiet and busy periods and is comfortable on their feet.

Ideal candidates are resilient, hands-on, and passionate about delivering great customer service. A reception or hospitality background helps, with strong written and verbal communication, solid computer skills, and good organisational abilities.