Resident Experience Coordinator

Regis Aged Care Pty Ltd; Townsville City; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

On-site role

Job summary

UniLodge is seeking a Customer Service Coordinator to join our Townsville team on a permanent full-time basis. The role focuses on delivering outstanding resident experiences, handling enquiries and coordinating administration with a friendly, hands-on approach.

Ideal candidates will have strong communication skills, good computer skills, and the ability to stay organised in a busy environment. A background in reception or hospitality is beneficial.

Qualifications

• Strong written and verbal communication.
• Good computer skills.
• Organisational skills with a 'we care' attitude.

Responsibilities

• Create a friendly environment and deliver a positive resident experience.
• Assist with enquiries related to student residency, studies, general needs, and wellbeing.
• Monitor and report concerns relating to resident safety and wellbeing and escalate as needed.
• Coordinate and execute administrative duties (incoming/outgoing mail, filing, etc.).

Skills

Communication

Computer skills

Organisation

Hospitality experience

Job description

UniLodge is seeking a Customer Service Coordinator to join our Townsville team on a permanent full-time basis. The role focuses on delivering outstanding resident experiences, handling enquiries and coordinating administration with a friendly, hands-on approach.

Ideal candidates will have strong communication skills, good computer skills, and the ability to stay organised in a busy environment. A background in reception or hospitality is beneficial.