Casual Customer Service Coordinator — Resident Experience

Nespresso; Sydney; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Casual role

Flexible schedule

Career development

Job summary

UniLodge Australia is seeking a Customer Service Specialist to manage inquiries, process orders, and coordinate across departments to ensure seamless service delivery. The role emphasizes a proactive, team-oriented approach in a healthcare-adjacent residential setting.

Responsibilities include handling calls, maintaining records, liaising with internal teams, and coordinating shipping and invoicing tasks in the inventory system.

Qualifications

• Proven experience in customer service and office administration, ideally in healthcare or pharmaceutical sectors.
• Strong written and verbal communication skills with ability to handle feedback and complaints.
• Proficiency with Microsoft Office for reporting and data management.

Responsibilities

• Handle customer inquiries via calls and emails, processing orders and requests.
• Maintain customer service and logistics registers with timely updates.
• Collaborate with sales and finance to address customer needs and coordinate shipments.

Skills

Customer service

Office administration

Communication skills

Independence & teamwork

Tools

Microsoft Office (Excel)

Excel

Job description

UniLodge Australia is seeking a Customer Service Specialist to manage inquiries, process orders, and coordinate across departments to ensure seamless service delivery. The role emphasizes a proactive, team-oriented approach in a healthcare-adjacent residential setting.

Responsibilities include handling calls, maintaining records, liaising with internal teams, and coordinating shipping and invoicing tasks in the inventory system.