Resident Experience Coordinator – Student Housing

UNILODGE AUSTRALIA PTY LTD; City Of Joondalup; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Inclusive Culture

Voice Your Opinions

Company-funded Flu Vaccinations

General Referral Bonuses

Career progression opportunities

Personal and professional development

Parental leave and study leave

Awards and recognition programs

Travel Perks at Essence Hotels & Apps

Job summary

UniLodge Edith Cowan University – Joondalup is seeking a Customer Service Coordinator on a full-time, part-time or casual basis. You will create a welcoming resident environment and handle enquiries about residency, studies and wellbeing, while coordinating administrative duties and reporting safety concerns.

The role emphasizes exceptional guest service, resilience in a fast-paced setting, and strong communication.

Qualifications

• Background in reception or hospitality provides grounding for the role.
• Passion for delivering exceptional guest experiences.
• Resilience and ability to work under high pressure and in a fast-paced environment.
• Excellent written and verbal communication skills.
• High levels of computer literacy with ability to learn new systems.
• Demonstrates a “we care” attitude.
• National Police Check required.
• Unrestricted work rights in Australia.

Responsibilities

• Creating a friendly environment and delivering a positive resident experience.
• Assisting with enquiries related to student residency, studies, general needs, and wellbeing.
• Monitoring and reporting concerns related to resident safety and wellbeing, escalating as needed.
• Coordinating and executing administrative duties (including mail, filing, etc.).

Skills

Reception experience

Guest experience

Resilience under pressure

Excellent communication

Computer literacy

We care attitude

National Police Check

Australian work rights

Job description

UniLodge Edith Cowan University – Joondalup is seeking a Customer Service Coordinator on a full-time, part-time or casual basis. You will create a welcoming resident environment and handle enquiries about residency, studies and wellbeing, while coordinating administrative duties and reporting safety concerns.

The role emphasizes exceptional guest service, resilience in a fast-paced setting, and strong communication.