Resident Experience Coordinator | Flexible Hours & Growth

UniLodge Living Group; Bunbury; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Inclusive culture

Flu vaccinations

Referral bonuses

Career progression

Parental leave

Training & development

Job summary

UniLodge Edith Cowan University - Bunbury invites a customer-focused professional to join our team as a Customer Service Coordinator on a full-time, part-time, or casual basis. You’ll help residents with enquiries, coordinate front-desk tasks, and contribute to a welcoming campus living experience.

You’ll need reception or hospitality experience, strong communication, and the ability to work calmly under pressure. A National Police Check and unrestricted Australian work rights are required.

Qualifications

• Reception or hospitality background desired.
• Excellent guest service and communication skills required.
• Ability to work under pressure in a fast-paced environment.
• Strong computer literacy and ability to learn new systems.

Responsibilities

• Create a friendly environment and deliver a positive resident experience.
• Assist with enquiries related to student residency, studies, and wellbeing.
• Monitor and report safety/wellbeing concerns and escalate as needed.
• Coordinate and perform administrative duties (mail, filing, etc.).

Skills

Reception background

Guest experience

Communication

Computer literacy

We care attitude

Police check

Work rights Australia

Job description

About The Role

We’re seeking a passionate, customer-focused professional to join our team as a Customer Service Coordinator, on a

About The Role

We’re seeking a passionate, customer-focused professional to join our team as a Customer Service Coordinator, on a full-time, part-time, or casual basis at UniLodge Edith Cowan University - Bunbury. If you enjoy a role with a bit of variety, can be both quiet and busy, and are comfortable being on your feet, we would love to hear from you.

At UniLodge, we provide a home away from home for our residents, and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We have fun at work, but sometimes we can be run off our feet as we welcome and say goodbye to our residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path.

Some of the responsibilities will include, but are not limited to:

• Creating a friendly environment and delivering a positive resident experience,
• Assisting with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and executing administrative duties (including incoming and outgoing mail, filing, etc.).
  
  

About You

To Be Successful In This Role, You Will Need

• A background in reception or hospitality will provide you with a good grounding for this role
• A passion for delivering exceptional guest experiences
• Resilience and ability to work under high pressure and in a fast-paced environment
• Excellent communication skills, both written and verbal
• High levels of computer literacy with ability to learn new systems
• Someone who exercises a “we care” attitude.
• National Police Check
• Unrestricted work rights in Australia
  
  

What We Offer

• Inclusive Culture – Collaborate with a diverse and engaging team
• Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
• Company-funded Flu Vaccinations – we’ve got your back during flu season
• General Referral Bonuses - Up to $1,000 for successful referrals
• Amplify your potential; we offer a variety of opportunities for career progression
• Personal and professional development, through online and face-to-face training and courses
• Various leave options including two weeks paid parental leave, study leave & much more.
• Performance recognition programs and rewards: ‘On-The-Spot’ Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards
• Travel Perks – Access exclusive rates at Essence Hotels & Apartments
  
  

About Us

At UniLodge, you will have the opportunity to build a rewarding career by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we continue to grow, we're always looking for talented people who will enrich our culture, bring fresh perspectives, and help us create even better experiences for our residents, partners, and communities.

If you're ready to build meaningful connections, deliver outstanding customer service, and help create a thriving student community, we'd love to hear from you.

Submit your application today and become part of something special at UniLodge Edith Cowan University.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.