Resident Experience & Leasing Coordinator

UniLodge Pty; Melbourne; On-site; AUD 56,000 - 72,000; Full time

Job summary

UniLodge Pty is seeking a Customer Service Coordinator-Reservations for Studeo Melbourne to manage front desk duties, help residents with enquiries, and foster a welcoming, well-run living environment in the heart of Melbourne.

The role emphasises strong communication, attention to detail, and teamwork in a fast-paced property setting, with opportunities for development and progression within UniLodge's supported career path.

Qualifications

• Experience in customer service or reception is preferred.
• Strong written and verbal communication is essential.
• Good attention to detail and computer skills required.

Responsibilities

• Operate the day to day front desk reception area with a focus on providing an exceptional resident experience
• Assist residents with enquiries related to residency, studies, general needs and overall well being
• Complete check in and out process for residents at the beginning and end of their tenancy
• Assist with leasing and the ongoing property management of rooms/units and apartments
• Conduct room shows to prospective tenants
• Maintain effective liaisons with property services such as maintenance, contract cleaners, contractors, and security personnel to ensure smooth and efficient service to residents
• Work to achieve and maintain the budgeted occupancy figures
• Pro-actively ensure that carpark accounts are paid up to date and manage any arrears

Skills

Front desk experience

Customer service

Reception

Communication skills

Attention to detail

Computer skills

We care attitude

Education

Real Estate qualifications

Agent’s Representative Certificate (VIC)

Job description

UniLodge Pty is seeking a Customer Service Coordinator-Reservations for Studeo Melbourne to manage front desk duties, help residents with enquiries, and foster a welcoming, well-run living environment in the heart of Melbourne.

The role emphasises strong communication, attention to detail, and teamwork in a fast-paced property setting, with opportunities for development and progression within UniLodge's supported career path.