Customer Support Coordinator

Opal HealthCare; Morayfield; On-site; AUD 68,000 - 82,000; Full time

Benefits offered by this job

True work-life balance

Career development through Opal Health

Leadership pathways

Paid parental leave

$5,000 referral bonus

National secondment opportunities

Sector-leading systems & innovation

Job summary

Opal HealthCare is seeking a compassionate and organised Customer Support Coordinator to welcome new residents and lead the administration team at Morayfield GroveCare Community. This is a permanent full-time role in a warm, values-led environment.

Located near Morayfield Shopping Centre, the community offers a supportive space with opportunities to build meaningful relationships with residents, families and partners.

Qualifications

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete: Pre-employment medical; NDIS Worker Screening Check

Responsibilities

• Conduct tours of the Care Community and manage the admission process for prospective residents and families
• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

Skills

Client-facing

Leadership

Communication

Empathy

Job description

"At Opal HealthCare, we know that companies don’t succeed, people do."
Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a compassionate and organisedCustomer Support Coordinator to welcome new residents and lead our administration team at Morayfield GroveCare Community.

Morayfield Grove Care Community is conveniently located within a short distance of the Morayfield Shopping Centre, just 50 minutes north of Brisbane CBD. Our Care Community is a warm and welcoming place for people from all walks of life. With well-appointed indoor and outdoor living spaces throughout, there are plenty of spots to spend time with family or enjoy quiet moments of reflection. Our private dining room is popular with loved ones for celebrating milestones big and small. Our memory care neighbourhood provides a safe and inclusive environment for residents who are living with dementia.

• Permanent full-time role
• Monday to Friday
  
• 9am - 5pm
• Base rate + 12% superannuation
  

What You'll Do:

Conduct tours of the Care Community and manage the admission process for prospective residents and families

Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.

Lead and inspire a team to deliver exceptional administrative and customer support services.

Build lasting, trusting relationships with residents, families, and key community partners.

Ensure our care community is a welcoming environment and a hub of connection.

Manage the efficient day-to-day operations of our administration function.

What You'll Need:

Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)

Proven leadership skills with experience coaching and mentoring a team

Exceptional organisational and communication skills with a genuine passion for helping people

An empathetic nature with the ability to manage sensitive conversations

Willingness to complete:

• Pre-employment medical
• NDIS Worker Screening Check

Why Choose Opal?

• True work-life balance— Stable and permanent hours
• Career developmentthrough our Opal HealthCare Academy
• Leadership pathways— Grow your career in a supportive, values-led environment
• Paid parental leave— Industry-leading policy for primary and non-primary carers
• $5,000 referral bonusesfor bringing a friend onboard
• National secondment opportunitiesto grow your career while exploring new locations
• Sector-leading systems & innovation

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.