Reservations Team Lead for 7-Venue Guest Experience

Grand Pacific Group; Mosman; Sur place; AUD 70 000 - 100 000; Plein temps

Résumé du poste

Grand Pacific Group is seeking a dedicated Reservations Manager to oversee seven venues across Sydney and the ACT. Located in Mosman, NSW, this full-time role focuses on leading the reservations team to deliver exceptional guest experiences and maximise revenue opportunities.

You will recruit, train and coach staff, set rosters, and manage enquiries across phone, email, and online platforms while maintaining accurate guest records.

Responsabilités

• Lead, coach and develop the reservations team to achieve individual and team KPIs
• Recruit, onboard and train new team members
• Create and manage team rosters to ensure appropriate coverage
• Oversee all incoming enquiries via phone, email and online booking platforms
• Convert enquiries into confirmed bookings while maximising revenue opportunities
• Monitor booking trends and implement strategies to improve conversion rates
• Maintaining accurate guest records and reservation details
• Manage waitlists, cancellations and booking amendments
• Respond to guest queries and resolving any issues in a timely manner
• Deliver exceptional customer service at every stage of the booking journey

Connaissances

Leadership

Coaching

Team management

Customer service

Recruiting

Outils

Booking system

CRM

Description du poste

Grand Pacific Group is seeking a dedicated Reservations Manager to oversee seven venues across Sydney and the ACT. Located in Mosman, NSW, this full-time role focuses on leading the reservations team to deliver exceptional guest experiences and maximise revenue opportunities.

You will recruit, train and coach staff, set rosters, and manage enquiries across phone, email, and online platforms while maintaining accurate guest records.