Reservations Coordinator | Fast-Paced Hospitality Growth

Doltone Hospitality Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee referral program

Employee Assistance Program

Staff Discounts at venues

Career progression

Job summary

Doltone Hospitality Group in Pyrmont is seeking a friendly Reservations Coordinator to join our Head Office team. You will manage high-volume bookings across our premium venues and work closely with venue management to ensure seamless service.

You will coordinate guest requirements, dietary needs, and VIP profiles; optimise seating, and support group-wide initiatives with marketing and events teams. This role rewards guest-focus, organisational excellence and collaboration.

Qualifications

• Experience in reservations, hosting or reception in premium hospitality.
• Warm, professional telephone manner and strong communication skills.
• Excellent organisational skills and keen attention to detail.
• Experience using reservation platforms such as SevenRooms or OpenTable.
• Collaborative spirit and team player.
• Available Tuesday to Saturday.

Responsibilities

• Manage day-to-day reservations across multiple group venues via phone and email.
• Optimise table allocations and seating plans to maximise capacity and revenue.
• Coordinate special guest requests, dietary requirements, and VIP profiles with venue teams.
• Deliver exceptional service by handling guest inquiries with warmth and professionalism.
• Collaborate with HQ marketing and events teams to support group initiatives and peak periods.

Skills

Reservations experience

Communication skills

Organisational skills

Team player

Availability Tue-Sat

Tools

SevenRooms

OpenTable

Job description

Doltone Hospitality Group in Pyrmont is seeking a friendly Reservations Coordinator to join our Head Office team. You will manage high-volume bookings across our premium venues and work closely with venue management to ensure seamless service.

You will coordinate guest requirements, dietary needs, and VIP profiles; optimise seating, and support group-wide initiatives with marketing and events teams. This role rewards guest-focus, organisational excellence and collaboration.