Hospitality Reservations Pro — Elevate Guest Experiences

Hvo; Singleton Council; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

25% casual loading

12% superannuation

Job summary

SRG Hospitality’s central reservations team seeks a sharp, organised Casual Reservations Coordinator to manage bookings for our Sydney venues. You’ll be the first voice guests hear, ensuring accurate booking sheets and warm, effective responses to enquiries.

You’ll handle reservations across phone, email and online channels, maintain guest profiles, and assist with group or special-occasion bookings. This casual role requires weekend availability and full working rights in Australia.

Qualifications

• Previous hospitality experience (essential)
• Strong attention to detail; one wrong date or allergy note matters
• Availability for weekend shifts (at least one day each weekend)
• Previous administration experience (welcomed)
• Previous experience as a Reservations Coordinator (preferred)
• Knowledge of SevenRooms (preferred)

Responsibilities

• Manage reservations, amendments and cancellations across phone, email and online channels
• Keep guest profiles accurate and detailed: preferences, dietary requirements, occasions
• Coordinate with venue managers so every service starts with a clean, accurate booking sheet
• Handle guest enquiries with warmth and follow them through to resolution
• Support group and special-occasion bookings, passing larger enquiries to our Sales & Events team

Skills

Hospitality experience

Attention to detail

Weekend availability

Administration experience

Reservations coordination

SevenRooms

Tools

SevenRooms

Job description

SRG Hospitality’s central reservations team seeks a sharp, organised Casual Reservations Coordinator to manage bookings for our Sydney venues. You’ll be the first voice guests hear, ensuring accurate booking sheets and warm, effective responses to enquiries.

You’ll handle reservations across phone, email and online channels, maintain guest profiles, and assist with group or special-occasion bookings. This casual role requires weekend availability and full working rights in Australia.