Reservations Coordinator

Catering HQ Group; Sydney; On-site; AUD 52,000 - 76,000; Full time

Job summary

Catering HQ Group is seeking a Central Reservations Coordinator to manage guest bookings across our venues in NSW and QLD. You will answer inbound calls, secure tables at the venue selected, and update guest details from our Head Office in Gregory Hills.

Ideal candidates have excellent phone manner, strong attention to detail, and experience with reservation platforms such as SevenRooms. Hospitality or contact centre experience is preferred.

Qualifications

• Excellent phone manner and clear, confident communication.
• Strong attention to detail with names, dates and times.
• Experience in reservations, hospitality, contact centre or customer service.

Responsibilities

• Answer inbound reservation calls promptly and professionally.
• Take bookings for restaurants and outlets across NSW and QLD.
• Check availability and record guest details, dietary requirements and requests.
• Confirm, amend and cancel bookings in the reservation system.

Skills

Excellent phone manner

Attention to detail

Fast paced work

Team player

Clear communication

Tools

SevenRooms

Reservation systems

Job description

Catering HQ is seeking a professional Central Reservation Coordinator to handle our guest’s restaurant reservations for our venues across the group. You will handle inbound calls for all concepts across NSW and QLD from our Head Office in Gregory Hills. This role is open for Full time or casual applicants.

THE BRAND

Catering HQ is a family run company that was established in 1996. We currently have 20 fabulous venues across Sydney and Cairns. We believe in striving for excellence at all times and pride ourselves on having an experienced and dedicated team who love their work and their work environment. At Catering HQ, we are always looking to adapt to evolving market trends for our restaurants, cafés and events. This allows our menus and décor to be fresh, interesting and inviting to our guests. We are known for delivering high-quality meals and exceptional customer service.

THE ROLE

As our Central Reservations Coordinator, you’ll be the friendly first point of contact for guests across our venues. You’ll answer inbound calls, understand what each guest is looking for, and secure their table quickly and accurately at the venue they have selected.

• Answer inbound reservation calls promptly, with a warm and professional manner
• Take bookings for our restaurants and food outlets across NSW and QLD
• Check availability at the selected venue, for the chosen time and party size
• Record guest details, dietary requirements and special requests accurately
• Confirm, amend and cancel bookings in our reservation system
• Answer general questions about venues, menus, trading hours and locations
• Handle enquiries and concerns calmly, escalating to venue teams when needed
• Work with venue managers to keep availability and booking information up to date

ABOUT YOU

• Excellent phone manner and clear, confident communication
• Strong attention to detail, especially with names, numbers, dates and times
• Comfortable working at pace while keeping every guest feeling looked after
• Confident using computer systems and picking up new software quickly
• Reliable, organised and a good team player
• Able to work from our Head Office in Gregory Hills
• Previous experience in reservations, hospitality, contact centre or customer service
• Experience with a reservation platform (e.g. SevenRooms)
• Knowledge of the hospitality scene

WHY JOIN US

• Discounts from our suppliers and partners such as Vittoria Coffee, CommBank and Employment Hero.
• EAP Program for yourself and immediate family
• Internal and external training opportunities
• Expanding business across NSW and beyond

Only shortlisted candidates will be contacted.