Reservations Coordinator | Manly Wharf

Manly Wharf; Manly; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Team discount

Wellbeing initiatives

Rewards program

Additional leave after 5 years

Collaborative culture

Job summary

ARTEMUS Group is seeking a Reservations Coordinator to join our team, supporting group bookings across Manly Wharf and Howard Smith Wharves venues. You will report to the Group Reservations and VIP Manager and drive revenue by managing inbound and outbound group enquiries, ensuring a seamless booking experience across iconic locations.

We’re looking for at least 2 years in reservations, experience in fast-paced hospitality, and SevenRooms proficiency.

Qualifications

• Minimum 2 years experience in a reservations department across multiple venues.
• Experience in fast-paced hospitality environments.
• Proficiency with SevenRooms.
• Availability to work flexible hours, including weekends and public holidays.

Responsibilities

• Respond to inbound group booking enquiries via phone, email, and online platforms.
• Manage the group booking process end-to-end from enquiry to confirmation and handover to operations.
• Conduct site inspections with potential clients, delivering a polished and informative experience.
• Prepare proposals, event briefs, and booking confirmations in line with brand standards.
• Upsell venue features, packages, and add-ons to maximise revenue per booking.
• Maintain accurate records of bookings, leads, and client communication using the CRM system and SevenRooms.
• Collaborate with venue managers and kitchen teams to ensure operational readiness and accurate event delivery.
• Assist with general reservations duties when required, working as part of the wider team.

Skills

Reservations experience

Customer service

Communication

Tools

SevenRooms

Job description

We are looking to appoint a Reservations Coordinator to join our team. In this role, you will report to the Group Reservations and VIP Manager and be responsible for driving revenue by managing all inbound and outbound enquiries related to group reservations across Artemus Group's portfolio of venues. This position will play a key role in supporting both Howard Smith Wharves venues in Brisbane and Manly Wharf venues, ensuring a seamless group booking experience across these iconic locations.

Manly Wharf is Sydney's iconic waterfront destination, blending heritage charm with a vibrant community spirit. Owned and operated by hospitality and tourism specialists Artemus Group, the organization has a proven track record of delivering world-class dining and entertainment experiences while revitalizing beloved, iconic waterfront sites.

Key responsibilities include:

• Assist with general reservations duties when required, working as part of the wider team.
• Respond promptly and professionally to all inbound group booking enquiries via phone, email, and online platforms.
• Conduct outbound business development and follow-up communications to maximise conversion rates and secure repeat business.
• Manage the group booking process end-end, from enquiry through to confirmation and handover to operations.
• Conduct site inspections with potential clients, delivering a polished and informative experience that highlights venue capabilities.
• Prepare proposals, event briefs, and booking confirmations in line with brand standards.
• Upsell venue features, packages, and add-ons to maximise revenue per booking.
• Maintain accurate records of bookings, leads, and client communication using the CRM system and SevenRooms.
• Collaborate with venue managers and kitchen teams to ensure operational readiness and accurate event delivery.

What we are looking for:

• A minimum of 2 years previous experience in a reservations department with multiple venue within hospitality
• Prover experience in fast-paced hospitality environments
• Experience in the SevenRooms reservations system
• Availability to work flexible hours, including weekends and public holidays

Why you’ll love working for us?

• Development opportunities/career pathways
• 25% team discount precinct wide
• Wellbeing initiatives including team yoga, run club and access to independent confidential counselling services
• Team recognition rewards
• Extra week of annual leave after 5 years of service
• A collaborative and inclusive work culture, where your contributions truly matter.
• The chance to play a critical role in the exciting growth phase of ARTEMUS Group.

Our Culture:

At ARTEMUS Group, joining our team means becoming part of a dynamic community committed to fostering connection, celebrating local flavours, and delivering exceptional experiences every day. We are dedicated to cultivating a diverse and inclusive environment, where our core values-Guest Focused, A Community, Vibrant, Proud, and All In-serve as the foundation of our culture. These principles guide our actions, shape our workplace, and ensure that we consistently uphold a standard of excellence in everything we do.

Join us in building the future of ARTEMUS Group by supporting our growth with the best talent in the market!