Reservations & Office Coordinator — Melbourne CBD

Walks 101; Melbourne; Ibrido; AUD 34.000 - 44.000; Tempo pieno

Descrizione del lavoro

Walks 101 in Melbourne seeks a friendly, organised customer service assistant to manage inquiries and bookings. You will answer phone and email, process reservations, handle changes, cancellations and refunds, and keep rosters and manifests up to date.

You will also coordinate with suppliers, prepare paperwork for the bookkeeper, and help with ad‑hoc tasks across the week, from guest check‑ins to market runs. This is an on‑site role at our Melbourne CBD base.

Competenze

• Organised, calm on the phone, and quick on email.
• Able to pick up new software quickly.
• Experience in an office, hospitality, travel or customer service.

Mansioni

• Answer phone and email enquiries and take bookings in our reservation system.
• Handle changes, cancellations and refunds.
• Keep the curator roster and daily manifests up to date.
• Look after suppliers and invoices, and prepare paperwork for our bookkeeper.
• Pitch in on whatever the week needs, from a guest check-in to a run to the market.

Conoscenze

Organised

Email proficiency

Calm on the phone

Quick to learn software

Office/hospitality/customer service

Strumenti

Reservation system

Descrizione del lavoro

Walks 101 in Melbourne seeks a friendly, organised customer service assistant to manage inquiries and bookings. You will answer phone and email, process reservations, handle changes, cancellations and refunds, and keep rosters and manifests up to date.

You will also coordinate with suppliers, prepare paperwork for the bookkeeper, and help with ad‑hoc tasks across the week, from guest check‑ins to market runs. This is an on‑site role at our Melbourne CBD base.