Hospitality Reservations & Office Manager

Melboune Winary; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Melbourne Winery on Flinders Lane is seeking an Office Manager to coordinate reservations, function enquiries, invoices and staff administration. Working with the Director and venue managers, you will maintain records, manage office resources and ensure accurate, timely communications across the venue.

The role requires initiative, sound judgement and the ability to handle multiple priorities during busy trading and events.

Qualifications

• Demonstrated experience managing office or administrative functions, preferably within hospitality or events.
• Qualification in business administration or management, or substantial practical experience.
• Experience supervising staff and coordinating workloads.
• Strong organisational skills and ability to prioritise bookings, invoices and payroll data.
• Familiar with spreadsheets, email and reservations or accounting platforms.

Responsibilities

• Plan and manage daily office operations, establish administrative priorities and service standards.
• Allocate workloads, supervise staff and provide training.
• Oversee booking and event enquiries, confirmations, amendments and cancellations.
• Manage quotations, booking agreements, deposits and invoices.
• Coordinate information flow between office, venue management, kitchen and service teams.
• Investigate and resolve booking discrepancies and payment queries.
• Manage office accounts and financial records, including customer payments and supplier invoices.
• Coordinate recruitment, onboarding, leave records and payroll information.
• Maintain organised files with confidentiality and access controls.
• Liaise with accountants and technology providers to resolve issues.
• Organise office supplies and monitor purchasing within budgets.
• Maintain safety procedures and compliance with legislation.
• Prepare management reports on bookings, payments and staffing.
• Review recurring problems and improve booking processes and internal communication.

Education

Business administration / management qualification

Tools

Spreadsheets

Booking systems

Accounting software

Job description

Melbourne Winery on Flinders Lane is seeking an Office Manager to coordinate reservations, function enquiries, invoices and staff administration. Working with the Director and venue managers, you will maintain records, manage office resources and ensure accurate, timely communications across the venue.

The role requires initiative, sound judgement and the ability to handle multiple priorities during busy trading and events.