Reservations Lead – Travel & Tourism

Sightseeing Tours Australia; Melbourne; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Discounted travel opportunities

Free travel opportunities

Job summary

Sightseeing Tours Australia is seeking an experienced reservations professional to lead our bookings function from our Docklands office. You’ll manage day-to-day reservations, support from a teammate, and collaborate with operations to deliver great passenger experiences.

You’ll handle inquiries by phone and email, convert leads into bookings, and ensure accurate bookings across direct, travel agents and online channels.

Qualifications

• At least two years' experience in travel or tourism, ideally in reservations, bookings or tour operations.
• Friendly, confident phone manner and clear written communication.
• Sales-driven with ability to turn enquiries into bookings.
• Strong organisational skills and attention to detail.
• Proficient with booking systems and online platforms.
• Ability to manage priorities and stay calm when plans change.
• Initiative and accountability to support others.

Responsibilities

• Handling phone and email enquiries, recommending experiences and converting enquiries into bookings.
• Managing direct, travel agent and online bookings accurately.
• Updating tour products, itineraries and information across our booking systems and online platforms.
• Working with our operations team to manage passenger numbers, manifests, pickup details and last-minute changes.
• Helping passengers and guides coordinate tour arrangements and keeping everyone informed.
• Booking third-party activities and tours, and confirming arrangements with suppliers.
• Building strong relationships with travel agents and booking partners, and identifying opportunities to increase bookings.
• Handling customer concerns with care, resolving issues and keeping passengers informed.
• Following up sales enquiries and helping customers take the next step to book.
• Taking ownership of reservations workflows, coordinating support from another team member and improving how we work.

Skills

Phone manner

Sales mindset

Booking systems

Organization

Attention to detail

Communication

Job description

Sightseeing Tours Australia - Docklands VIC

Ready to take the next step in your travel career?

Sightseeing Tours Australia is looking for an experienced, organised and personable travel professional to head up our reservations function.This is a hands-on opportunity for someone who loves travel, enjoys turning enquiries into bookings and is ready to take ownership of a key part of our business. You'll lead our day-to-day reservations, with support from another team member, and work closely with our operations team to deliver great experiences for passengers.

ABOUT THE ROLE

From helping customers choose their perfect tour to keeping guides informed, you'll help make every stage of the booking and travel experience run smoothly.

Your responsibilities will include:

• Handling phone and email enquiries, recommending experiences and converting enquiries into bookings.
• Managing direct, travel agent and online bookings accurately.
• Updating tour products, itineraries and information across our booking systems and online platforms.
• Working with our operations team to manage passenger numbers, manifests, pickup details and last-minute changes.
• Helping passengers and guides coordinate tour arrangements and keeping everyone informed.
• Booking third-party activities and tours, and confirming arrangements with suppliers.
• Building strong relationships with travel agents and booking partners, and identifying opportunities to increase bookings.
• Handling customer concerns with care, resolving issues and keeping passengers informed.
• Following up sales enquiries and helping customers take the next step to book.
• Taking ownership of reservations workflows, coordinating support from another team member and improving how we work.

ABOUT YOU

You have at least two years' experience in the travel or tourism industry, ideally in reservations, bookings or tour operations.

You’ll also bring:

• A friendly, confident phone manner and clear written communication.
• A sales mindset and the ability to turn an enquiry into a confirmed booking.
• Strong organisation, accuracy and attention to detail.
• Confidence using booking systems and online platforms.
• The ability to manage competing priorities and respond calmly when plans change.
• Initiative, accountability and a willingness to support others.

You don't need previous management experience, but you do need the initiative and confidence to take ownership and help lead the reservations team.

If you're an experienced reservations consultant ready for more responsibility, this could be your next step.

WHAT WE OFFER

• $70,000 base salary, plus superannuation and bonus.
• A full-time Sunday-Thursday roster, with Fridays and Saturdays off.
• A role based in our Docklands office, with flexibility to work one day per week from home once fully trained.
• Discounted and free travel opportunities.
• The opportunity to shape our reservations processes and contribute your ideas.
• A step forward in your travel industry career, with real ownership and responsibility.