Reservations Consultant | Melbourne CBD

Pinnacle People - Melbourne; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Central office location

Training and development opportunities

Career growth potential

Job summary

Pinnacle People in Melbourne is seeking a motivated Reservations Consultant to join our team. You will manage bookings via phone and email, deliver outstanding customer service, and maintain accurate records.

The role is fast-paced, requires strong communication, multitasking, and proficiency with Microsoft Office and Excel. Central office location with training and development opportunities.

Qualifications

• Must have experience in administration, reservations, customer service, or hospitality.
• Excellent communication and organisational skills.
• Ability to multitask and work under pressure.

Responsibilities

• Manage bookings and reservations via phone and email.
• Provide exceptional customer service to clients and candidates.
• Maintain accurate records and booking information.
• Coordinate staffing requirements nationally.
• Respond to enquiries in a professional and timely manner.

Skills

Communication

Organisational skills

Multitasking

MS Office & Excel

Tools

Microsoft Office

Excel

Job description

Pinnacle People is looking for a motivated and customer-focused Reservations Consultant to join our team.

This role is ideal for someone who enjoys working in a fast-paced environment, has excellent communication skills, and thrives on delivering outstanding customer service.

About the Role

• Manage bookings and reservations via phone and email
• Provide exceptional customer service to clients and candidates
• Maintain accurate records and booking information
• Coordinate staffing requirements nationally
• Respond to enquiries in a professional and timely manner

Roster

• 4 or 5 days per week
• Hours: 11:00am to 7:00pm
• Opportunity for additional shifts as required

About You

• Strong communication and organisational skills
• Proven administration, reservations, customer service, or hospitality experience preferred
• Ability to multitask and work under pressure
• Confident using computer systems and Microsoft Office & Excel
• Reliable, proactive, and a team player

Why Join Pinnacle People?

• Join Australia's leading hospitality and staffing agency
• Supportive and collaborative team environment
• Ongoing training and development opportunities
• Central office location with career growth potential