Office Administrator

Depot Adventures Pty; Melbourne; Hybrid; AUD 34,000 - 44,000; Full time

Job summary

Walks 101 in Melbourne seeks a friendly, organised customer service assistant to manage inquiries and bookings. You will answer phone and email, process reservations, handle changes, cancellations and refunds, and keep rosters and manifests up to date.

You will also coordinate with suppliers, prepare paperwork for the bookkeeper, and help with ad‑hoc tasks across the week, from guest check‑ins to market runs. This is an on‑site role at our Melbourne CBD base.

Qualifications

• Organised, calm on the phone, and quick on email.
• Able to pick up new software quickly.
• Experience in an office, hospitality, travel or customer service.

Responsibilities

• Answer phone and email enquiries and take bookings in our reservation system.
• Handle changes, cancellations and refunds.
• Keep the curator roster and daily manifests up to date.
• Look after suppliers and invoices, and prepare paperwork for our bookkeeper.
• Pitch in on whatever the week needs, from a guest check-in to a run to the market.

Skills

Organised

Email proficiency

Calm on the phone

Quick to learn software

Office/hospitality/customer service

Tools

Reservation system

Job description

Every experience we run starts with an email, a booking or a phone call. You keep all of that moving so our curators can focus on the guests in front of them.

What you will do

• Answer phone and email enquiries and take bookings in our reservation system.
• Handle changes, cancellations and refunds.
• Keep the curator roster and daily manifests up to date.
• Look after suppliers and invoices, and prepare paperwork for our bookkeeper.
• Pitch in on whatever the week needs, from a guest check-in to a run to the market.

You might be right if

• You are organised, quick on email and calm on the phone.
• You pick up new software fast.
• You have worked in an office, hospitality, travel or customer service.

The details

Hours Monday to Friday, or casual. Tell us which suits you. Where Our base in the Melbourne CBD.