Reservations Lead - Travel & Tours (Hybrid/Remote)

Sightseeing Tours Australia; Melbourne; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Discounted travel opportunities

Free travel opportunities

Job summary

Sightseeing Tours Australia is seeking an experienced reservations professional to lead our bookings function from our Docklands office. You’ll manage day-to-day reservations, support from a teammate, and collaborate with operations to deliver great passenger experiences.

You’ll handle inquiries by phone and email, convert leads into bookings, and ensure accurate bookings across direct, travel agents and online channels.

Qualifications

• At least two years' experience in travel or tourism, ideally in reservations, bookings or tour operations.
• Friendly, confident phone manner and clear written communication.
• Sales-driven with ability to turn enquiries into bookings.
• Strong organisational skills and attention to detail.
• Proficient with booking systems and online platforms.
• Ability to manage priorities and stay calm when plans change.
• Initiative and accountability to support others.

Responsibilities

• Handling phone and email enquiries, recommending experiences and converting enquiries into bookings.
• Managing direct, travel agent and online bookings accurately.
• Updating tour products, itineraries and information across our booking systems and online platforms.
• Working with our operations team to manage passenger numbers, manifests, pickup details and last-minute changes.
• Helping passengers and guides coordinate tour arrangements and keeping everyone informed.
• Booking third-party activities and tours, and confirming arrangements with suppliers.
• Building strong relationships with travel agents and booking partners, and identifying opportunities to increase bookings.
• Handling customer concerns with care, resolving issues and keeping passengers informed.
• Following up sales enquiries and helping customers take the next step to book.
• Taking ownership of reservations workflows, coordinating support from another team member and improving how we work.

Skills

Phone manner

Sales mindset

Booking systems

Organization

Attention to detail

Communication

Job description

Sightseeing Tours Australia is seeking an experienced reservations professional to lead our bookings function from our Docklands office. You’ll manage day-to-day reservations, support from a teammate, and collaborate with operations to deliver great passenger experiences.

You’ll handle inquiries by phone and email, convert leads into bookings, and ensure accurate bookings across direct, travel agents and online channels.