Reservations & Events Coordinator – Guest Experience Champion

Norths Collective; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Discounted meals

Free gym membership at Norths Fitness

Free onsite parking at Norths Cammeray

Access to Norths Collective Training

Extensive training and development

Job summary

Norths Collective in Cammeray, Sydney, seeks an experienced Reservations Coordinator to join our professional team. You will handle inbound enquiries, manage dining reservations and small events across our venues, ensuring smooth handovers to in-venue staff.

Working from head office, you will learn promotions and activities across our venues, deliver exceptional customer service, and grow with our expanding collective.

Qualifications

• Proven experience in sales and administration.
• Flexible availability over a 7 day rotating roster.
• Valid RSA and RCG certification.
• Experience with IVvy and/or Seven Rooms highly regarded.

Responsibilities

• Answering and directing all phone calls and email enquiries in a friendly, professional and efficient manner.
• Ensuring you have a comprehensive knowledge of promotions and activities including in-house events, social events and corporate functions across our venues.
• Providing exceptional customer service and assistance to customers.
• Effectively manage all dining reservations and small corporate and social events at our venues
• Ensure there is a high level of order in the booking process of small events from initial enquiry to the hand over to in-venue teams.
• Provide consistent and accurate information to customers.
• Liaise effectively with management and front of house staff members.

Skills

Customer service

Sales experience

Administration

Communication

Organisational skills

Autonomy

Tools

IVvy

Seven Rooms

Job description

Norths Collective in Cammeray, Sydney, seeks an experienced Reservations Coordinator to join our professional team. You will handle inbound enquiries, manage dining reservations and small events across our venues, ensuring smooth handovers to in-venue staff.

Working from head office, you will learn promotions and activities across our venues, deliver exceptional customer service, and grow with our expanding collective.