Reservations Coordinator | Norths Collective

Sienna Chacon; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted meals

Free gym membership at Norths Fitness

Free onsite parking at Norths Cammeray

Access to Norths Collective Training

Extensive training and developmentopps

Job summary

Norths Collective is seeking a Reservations Coordinator to join our team at Norths Cammeray. You will handle reservations and inquiries across four venues, delivering top-notch customer service and coordinating events with in-venue teams.

The ideal candidate has sales/administration experience, strong communication and organizational skills, and is comfortable working a rotating 7-day roster. RSA/RCG certification is preferred.

Qualifications

• Experience in sales and administration.
• Strong written and verbal communication.
• Ability to work autonomously.
• RSA and RCG certification.
• Flexible 7-day roster.

Responsibilities

• Answer phone calls and emails professionally.
• Know promotions and activities across venues.
• Provide exceptional customer service.
• Manage dining reservations and small events.
• Maintain orderly booking process end-to-end.
• Provide accurate information to customers.
• Liaise with management and front-of-house staff.

Skills

Sales experience

Administration experience

Communication skills

Organisational skills

Tools

IVvy

Seven Rooms

Job description

Reservations Coordinator | Norths Collective

About the Role.

Reporting to the Reservationss Manager, an experienced and dedicated Reservations Coordinator to become part of our professional and hard-working team. Working from head office based at Norths Cammeray, the Reservation Coordinator will tend to all incoming enquiries and calls for 4 of our venues! This role is soon to grow and develop with our expanding collective.

Joining us means you are part of Norths Collective which includes Norths Cammeray, The Alcott, The Greens North Sydney, The Verandah, Seagulls at Tweed Heads, Norths Fitness and Revolution Fitness.

Your key priorities will be to:

• Answering and directing all phone calls and email enquiries in a friendly, professional and efficient manner.
• Ensuring you have a comprehensive knowledge of promotions and activities including in-house events, social events and corporate functions across our venues.
• Providing exceptional customer service and assistance to customers.
• Effectively manage all dining reservations and small corporate and social events at our venues
• Ensure there is a high level of order in the booking process of small events from initial enquiry to the hand over to in-venue teams.
• Provide consistent and accurate information to customers.
• Liaise effectively with management and front of house staff members.

The Candidate:

• A passion for people and creating memorable experiences for guests
• Confident and effective verbal and written communicator
• Proven experience in sales and administration
• Ability to work autonomously
• Professional phone manner and proficient computer skills
• Excellent organisation, time management and an eye for detail
• Experience with IVvy and/or Seven Rooms highly regarded
• Flexible availability over a 7 day rotating roster
• Valid RSA and RCG certification

Our Benefits:

• Discounted meals
• Free gym membership at Norths Fitness
• Free onsite parking at Norths Cammeray
• Access to Norths Collective Training Academy
• Extensive training and development opportunities

We are looking for the right applicants who are passionate about the hospitality industry and values being part of a supportive team. A background in hospitality, sales or reception would be advantageous.