Reservations Coordinator

RGIT Australia; Sydney; On-site; AUD 60,000 - 80,000; Part time

Benefits offered by this job

Staff dining discounts

Pathway into growth roles

Job summary

SRG Hospitality in Sydney is seeking a Casual Reservations Coordinator to join their central reservations team. You will manage guest bookings and inquiries across several iconic Sydney venues, ensuring a seamless experience from the first call.

The ideal candidate has previous hospitality experience, strong attention to detail, and weekend availability. This role offers a pathway to progression within the growing reservations function.

Qualifications

• Previous hospitality experience is essential.
• Strong attention to detail is crucial in reservations.
• Availability for weekend shifts is required.

Responsibilities

• Manage reservations, amendments, and cancellations via phone, email, and online.
• Keep guest profiles accurate and detailed.
• Coordinate with venue managers for accurate booking sheets.
• Handle guest enquiries warmly and follow through to resolution.
• Support group and special-occasion bookings.

Skills

Hospitality experience

Attention to detail

Weekend availability

Administration experience

Reservations coordination

Knowledge of SevenRooms

Job description

SRG Hospitality │ Central Reservations │ Sydney NSW │ Casual │ Immediate start

The busiest dining rooms in Sydney start with a booking. We're looking for a sharp, organised Casual Reservations Coordinator to join our central reservations team and help make every guest's experience start right, from the first call.

THE ROLE

Sitting within SRG Hospitality's central reservations team, you'll manage bookings and guest enquiries across our portfolio of waterfront and landmark Sydney venues, including Aqua Dining, Ripples Milsons Point, The Nielsen, Akti and Riva Rose Bay.

You'll be the first voice many of our guests hear, and the reason the venue team knows exactly who's walking through the door and what will make their night.

WHAT YOU'LL DO

• Manage reservations, amendments and cancellations across phone, email and online channels
• Keep guest profiles accurate and detailed: preferences, dietary requirements, occasions
• Coordinate with venue managers so every service starts with a clean, accurate booking sheet
• Handle guest enquiries with warmth and follow them through to resolution
• Support group and special-occasion bookings, passing larger enquiries to our Sales & Events team

WHAT YOU'LL BRING

• Previous hospitality experience (essential)
• Strong attention to detail. In reservations, one wrong date or missed allergy note matters
• Availability for weekend shifts, at least one day each weekend
• Previous administration experience (welcomed)
• Previous experience as a Reservations Coordinator (preferred, not essential)
• Knowledge of SevenRooms (preferred)
• Full working rights in Australia

HOURS & PAY

• Casual role, shifts rostered between 9am and 8pm
• Paid under the Restaurant Industry Award 2020 (MA000119), including 25% casual loading, plus 12% superannuation

SRG Hospitality is one of Sydney's most distinctive restaurant groups: a family-founded collection of venues, each with its own personality and all sharing the same commitment to warm, personal, generous hospitality.

We live by four values: Heart, Ownership, Craft and Together. If you care about getting the detail right because you know what it means to the guest, you'll fit right in.

You’ll also enjoy:

• Staff dining discounts across SRG venues
• A pathway into a growing reservations function with Supervisor and Team Lead roles
• The chance to learn the operations of some of Sydney's most iconic dining rooms

Company Overview

SRG Hospitality is a premium hospitality group behind some of Sydney’s most iconic dining, event, and lifestyle venues. Built on exceptional food, thoughtful service, and strong leadership, SRG creates hospitality experiences that feel personal, generous, and distinctly human. With a growing portfolio across Sydney and plans to expand from 12 to 17 venues by 2026, SRG Hospitality combines culinary excellence, operational discipline, and creative ambition at scale. From front of house and back of house to head office and leadership, we invest in our people, back our leaders, and build careers alongside the business. SRG Hospitality is where elevated hospitality meets long-term opportunity.