Reservations Coordinator | Norths Collective

Norths Collective; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Discounted meals

Free gym membership at Norths Fitness

Free onsite parking at Norths Cammeray

Access to Norths Collective Training

Extensive training and development

Job summary

Norths Collective in Cammeray, Sydney, seeks an experienced Reservations Coordinator to join our professional team. You will handle inbound enquiries, manage dining reservations and small events across our venues, ensuring smooth handovers to in-venue staff.

Working from head office, you will learn promotions and activities across our venues, deliver exceptional customer service, and grow with our expanding collective.

Qualifications

• Proven experience in sales and administration.
• Flexible availability over a 7 day rotating roster.
• Valid RSA and RCG certification.
• Experience with IVvy and/or Seven Rooms highly regarded.

Responsibilities

• Answering and directing all phone calls and email enquiries in a friendly, professional and efficient manner.
• Ensuring you have a comprehensive knowledge of promotions and activities including in-house events, social events and corporate functions across our venues.
• Providing exceptional customer service and assistance to customers.
• Effectively manage all dining reservations and small corporate and social events at our venues
• Ensure there is a high level of order in the booking process of small events from initial enquiry to the hand over to in-venue teams.
• Provide consistent and accurate information to customers.
• Liaise effectively with management and front of house staff members.

Skills

Customer service

Sales experience

Administration

Communication

Organisational skills

Autonomy

Tools

IVvy

Seven Rooms

Job description

A Place to Belong…

We are part of the Norths Collective - a forward thinking, fresh and competitive brand who are leaders in the club and gaming industry. All about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. A not for profit business, we are passionate about our commitment to giving back through sport, social and sustainability initiatives.

A Place to Belong…

We are part of the Norths Collective - a forward thinking, fresh and competitive brand who are leaders in the club and gaming industry. All about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. A not for profit business, we are passionate about our commitment to giving back through sport, social and sustainability initiatives.

About The Role.

Reporting to the Reservations Manager, an experienced and dedicated Reservations Coordinator to become part of our professional and hard-working team. Working from head office based at Norths Cammeray, the Reservations Coordinator will tend to all incoming enquiries and calls for 4 of our Sydney venues! This role is soon to grow and develop with our expanding collective.

Joining us means you are part of Norths Collective which includes Norths Cammeray, The Alcott, The Greens North Sydney, The Verandah, Seagulls at Tweed Heads, Norths Fitness and Revolution Fitness.

Your Key Priorities Will Be To

• Answering and directing all phone calls and email enquiries in a friendly, professional and efficient manner.
• Ensuring you have a comprehensive knowledge of promotions and activities including in-house events, social events and corporate functions across our venues.
• Providing exceptional customer service and assistance to customers.
• Effectively manage all dining reservations and small corporate and social events at our venues
• Ensure there is a high level of order in the booking process of small events from initial enquiry to the hand over to in-venue teams.
• Provide consistent and accurate information to customers.
• Liaise effectively with management and front of house staff members.

The Candidate

• A passion for people and creating memorable experiences for guests
• Confident and effective verbal and written communicator
• Proven experience in sales and administration
• Ability to work autonomously
• Professional phone manner and proficient computer skills
• Excellent organisation, time management and an eye for detail
• Experience with IVvy and/or Seven Rooms highly regarded
• Flexible availability over a 7 day rotating roster
• Valid RSA and RCG certification

Our Benefits

• Discounted meals
• Free gym membership at Norths Fitness
• Free onsite parking at Norths Cammeray
• Access to Norths Collective Training Academy
• Extensive training and development opportunities

We are looking for the right applicants who are passionate about the hospitality industry and values being part of a supportive team. A background in hospitality, sales or reception would be advantageous.