Reservation Booking Manager - Adventure Travel Experience

Gorilla Jobs Pty Ltd.; Canberra; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Gorilla Jobs Pty Ltd. in Canberra is seeking a Reservation Booking Manager to coordinate reservations for adventure packages and ensure a seamless booking experience.

You will handle client inquiries via phone and email, collaborate with sales and operations, and use reservation software to track bookings, payments, and cancellations.

If you excel in customer service and process improvement, join our team and help deliver memorable travel experiences.

Qualifikationen

• Experience in customer service.

Aufgaben

• Coordinate reservations for adventure packages to ensure a seamless booking experience.
• Communicate with clients via phone and email to provide information and assist with concerns regarding reservations.
• Collaborate with sales and marketing teams to update and promote packages and offers.
• Utilize reservation management software to track bookings, payments, and cancellations accurately.
• Work with operations to ensure reservations are confirmed and travel arrangements are made.
• Provide exceptional customer service by resolving issues before, during, or after a trip.
• Maintain accurate records of reservations and customer information for smooth operations.
• Assist in developing and implementing new processes to improve the reservation experience.

Kenntnisse

Customer service experience

Tools

Reservation software

Jobbeschreibung

Gorilla Jobs Pty Ltd. in Canberra is seeking a Reservation Booking Manager to coordinate reservations for adventure packages and ensure a seamless booking experience.

You will handle client inquiries via phone and email, collaborate with sales and operations, and use reservation software to track bookings, payments, and cancellations.

If you excel in customer service and process improvement, join our team and help deliver memorable travel experiences.