Nz Payroll Lead — End-To-End, Au Back‐Up & Ukg Pro

Lagardère Awpl; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Lagardère Awpl is seeking a Reservation Booking Coordinator to join our team. You will manage all aspects of reservations for adventure packages, ensuring a seamless experience for customers, and communicate via phone and email to answer questions and resolve issues.

Your role includes coordinating with sales, marketing, and operations to update packages, track bookings and payments, and maintain precise customer records while contributing to process improvements.

Qualifications

• Experience in customer service, travel, or hospitality.
• Excellent communication skills, both written and verbal.
• Strong attention to detail with the ability to multi-task in a fast-paced environment.

Responsibilities

• Manage and coordinate all reservations for adventure packages.
• Communicate with clients by phone and email to provide information and address concerns.
• Collaborate with sales and marketing to update and promote packages and offers.
• Use reservation software to track bookings, payments, and cancellations.
• Work with operations to confirm reservations and arrange travel details.
• Provide exceptional customer service and resolve issues before, during, or after trips.
• Maintain accurate records of reservations and customer information.
• Assist in developing new processes to improve the booking experience.

Skills

Customer service

Travel industry

Hospitality industry

Tools

Reservation management software

Microsoft Office

Job description

Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

Key Responsibilities:

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Qualifications:

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Proficient in using reservation management software and Microsoft Office
• Ability to work independently and in a team setting
• Strong problem‑solving skills with a positive attitude

For those passionate about exploring the world, with excellent customer service skills, and thriving in a fast-paced environment, we want you to join our team and help create unforgettable adventures for our customers.