Reservation Booking Manager: Lead Seamless Travel

Evt Group; Port Macquarie; On-site; AUD 60,000 - 80,000; Full time

Job summary

Evt Group is seeking a Reservation Booking Manager to join our team in Australia. You will oversee reservations for adventure packages, coordinate communications with clients by phone and email, and collaborate with sales/marketing to promote offers.

You will use reservation software to track bookings and payments and work with operations to ensure all travel arrangements are confirmed. A strong customer-service mindset is essential.

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsibilities

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Skills

Customer service

Travel industry experience

Communication skills

Attention to detail

Multi-tasking

MS Office

Reservation software

Tools

Reservation management software

Microsoft Office

Job description

Evt Group is seeking a Reservation Booking Manager to join our team in Australia. You will oversee reservations for adventure packages, coordinate communications with clients by phone and email, and collaborate with sales/marketing to promote offers.

You will use reservation software to track bookings and payments and work with operations to ensure all travel arrangements are confirmed. A strong customer-service mindset is essential.