Adventure Reservations Lead & Booking Strategy

NSW Department of Communities and Justice; Sydney; On-site; AUD 55,000 - 85,000; Full time

Job summary

NSW Department of Communities and Justice is seeking a Reservation Booking Coordinator to manage reservations for adventure packages, communicating with clients and coordinating with sales, marketing, and operations teams. The role emphasizes exceptional customer service, accurate record-keeping, and seamless travel arrangements.

The successful candidate will handle inquiries via phone and email, update package information, and ensure bookings are processed efficiently while maintaining high

Qualifications

• Experience in handling reservations or bookings in a service industry.
• Strong communication and problem-solving abilities.
• Excellent organizational skills and attention to detail.

Responsibilities

• Manage and coordinate all aspects of reservations for adventure packages.
• Communicate with clients via phone and email to provide information and assist with concerns.
• Collaborate with sales and marketing teams to update and promote packages and offers.
• Utilize reservation software to track bookings, payments, and cancellations.
• Work with operations to ensure reservations are confirmed and arrangements are made.
• Provide exceptional customer service by resolving issues before, during, or after trips.
• Maintain accurate records of reservations and customer information for smooth operation.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

Reservation software

Job description

NSW Department of Communities and Justice is seeking a Reservation Booking Coordinator to manage reservations for adventure packages, communicating with clients and coordinating with sales, marketing, and operations teams. The role emphasizes exceptional customer service, accurate record-keeping, and seamless travel arrangements.

The successful candidate will handle inquiries via phone and email, update package information, and ensure bookings are processed efficiently while maintaining high