Sales Capture Manager

Accenture Australia; Canberra; À distance; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Remote work from home

Travel rewards program

Résumé du poste

Accenture Australia is seeking a Reservation Booking Manager to coordinate all aspects of reservations for adventure packages and ensure a seamless booking experience for customers.

You will communicate with clients via phone and email, collaborate with sales and marketing, and use reservation software to track bookings, payments, and cancellations while supporting travel arrangements.

Qualifications

• Experience in customer service, travel or hospitality.
• Excellent communication skills, written and verbal.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsabilités

• Manage and coordinate all aspects of reservations for adventure packages.
• Communicate with clients by phone and email about reservations.
• Collaborate with sales and marketing to update and promote packages.
• Use reservation software to track bookings, payments and cancellations.
• Work with operations to confirm reservations and arrange travel needs.
• Provide exceptional customer service by resolving issues before, during, or after trips.
• Maintain accurate records of reservations and client information.
• Assist in developing and implementing new reservation processes and procedures.

Connaissances

Customer service

Communication

Attention to detail

Multi-tasking

Team collaboration

Problem solving

Outils

Reservation software

Microsoft Office

Description du poste

Reservation Booking Manager

Position Title: Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

Key Responsibilities

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Qualifications

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi-task in a fast‑paced environment
• Proficient in using reservation management software and Microsoft Office
• Ability to work independently and in a team setting
• Strong problem‑solving skills with a positive attitude

Benefits

• Competitive salary
• Flexible working hours
• Opportunity to work remotely from home
• Travel rewards program