Reservations Consultant

Australian Adventure Group Holdings Pty Ltd; Cairns Regional; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Flexible roster

Comprehensive training

Work-from-home potential

Job summary

Australian Adventure Group Holdings Pty Ltd in Cairns is seeking a passionate Reservations Consultant to join our Reservations Team. You will handle enquiries and bookings across our Australian adventure tours, delivering outstanding customer service and ensuring guests and travel agents have accurate information.

The casual role offers 16–24 hours per week across 3–4 days, with comprehensive training. There may be an opportunity to work from home once trained, subject to business requirements.

Qualifications

• At least 1 year in reservations, travel agency ops or similar customer-facing role.
• Excellent written and verbal communication with strong phone/email etiquette.
• Strong IT skills and ability to learn new systems quickly.
• Excellent organisational skills with attention to detail.
• Proactive, can-do attitude with problem-solving and multitasking abilities.
• Customer-focused approach and ability to identify sales opportunities.

Responsibilities

• Manage reservation enquiries across phone, email, live chat and travel agency partners (OTAs).
• Process and confirm bookings through Operator Hub, Rezdy, Website Travel and Hero.
• Respond to guest and travel agent questions, concerns and feedback.
• Liaise with tour guides and operations teams for guest requests and bookings.
• Develop product knowledge to provide accurate information and upsell where appropriate.

Skills

Communication skills

Organised

Customer focus

Proactive attitude

Multitasking

Tools

Operator Hub

Rezdy

Website Travel

Hero

Job description

Australian Adventure Group Holdings Pty Ltd – Cairns QLD

Australian Adventure Group offers unique and unforgettable tour experiences across Australia. Our exciting brands include Adventure Tours Australia, Dingo's K'gari Adventures, Discovery K'gari Adventures, Territory Expeditions, Discovery Tours Australia, Northern Experience Eco Tours and Wild Tasmania Tours.

Find out more about our brands:

www.dingoskgari.com

www.territoryexpeditions.com.au

www.northernexperience.com.au

We are looking for a passionate, customer-focused Reservations Consultant to join our Reservations Team in Cairns. This is an exciting opportunity for someone who loves travel, enjoys helping people and thrives in a fast-paced environment.

Offering approximately 16–24 hours per week across 3–4 days, this casual role provides varied responsibilities, comprehensive training and the opportunity to become an expert in our range of Australian tours. Once fully trained, there may also be the opportunity to work from home, subject to business requirements.

What We Offer

Casual employment, approximately 16–24 hours per week.

Flexible roster across 3-4 days per week, depending on operational requirements

Comprehensive training and ongoing support.

Varied responsibilities in a dynamic, fast-paced tourism environment.

The opportunity to learn about and experience our renowned tours.

A Cairns-based position, with potential work-from-home flexibility once trained.

The Role

As a Reservations Consultant, you will be responsible for managing enquiries and bookings across our portfolio of Australian adventure tours. You will play an important role in delivering excellent customer service, converting enquiries into bookings and ensuring guests and travel agents have accurate, up-to-date information.

Key responsibilities include:

Managing reservation enquiries across multiple channels, including phone, email, live chat and travel agency partners, including online travel agencies (OTAs).

Processing and confirming bookings through platforms such as Operator Hub, Rezdy, Website Travel and Hero.

Responding to questions, concerns and feedback from guests and travel agents.

Managing multiple inboxes, phone calls and live chats efficiently.

Liaising with tour guides and operational teams regarding specific guest requests and booking requirements.

Developing a strong understanding of our tours, itineraries and products to provide accurate information.

Maintaining positive relationships with travel agents and suppliers.

Identifying sales opportunities and helping convert enquiries into confirmed bookings.

Completing general administrative tasks to support the smooth running of reservations operations.

About You

You are an organised, confident communicator who enjoys helping people and can manage competing priorities without compromising attention to detail.

To be successful in this role, you will have:

At least one year of experience in reservations, travel agency operations or a similar customer-facing role.

Excellent written and verbal communication skills, with outstanding phone and email etiquette.

Strong IT skills and the ability to learn new systems quickly.

Excellent organisational skills and a keen eye for detail.

A proactive, can-do attitude with strong problem-solving and multitasking abilities.

A customer-focused approach and the confidence to identify sales opportunities.

The flexibility to work across a seven-day roster, including weekends and public holidays as required.

Highly regarded:

Experience with Operator Hub, Website Travel, Hero or Rezdy.

Knowledge of our tours, destinations and itineraries.

Previous sales or reservations conversion experience.

You must have full working rights in Australia.