Rent Solutions Specialist

Argyle Community Housing; Goulburn; On-site; AUD 70,000 - 90,000; Full time

Job summary

Argyle Housing is seeking a Rent Solutions Specialist to monitor rent accounts, identify arrears early, and support debt recovery efforts. You will maintain accurate payment records, implement flexible payment arrangements, and work with tenancy and finance teams to sustain tenancies and financial health.

The role requires tertiary qualifications in social housing or accounting and experience in financial or accounting roles, plus familiarity with property management.

Qualifications

• Experience in financial or accounting roles and understanding of property management.
• Knowledge of online reporting systems and data entry accuracy.
• Understanding of social housing issues and client needs, with sensitivity to cultural and socio-economic factors.

Responsibilities

• Monitor and manage rent accounts and identify arrears early.
• Implement payment arrangements and maintain records.
• Support debt recovery processes to reduce debt and sustain tenancies.
• Collaborate with internal teams to provide timely, client-centred information and guidance.

Skills

Financial/Accounting experience

Property management understanding

Online reporting systems

Communication & collaboration

Education

Tertiary qualifications in social housing or accounting

Job description

Building a better future for our Communities.

Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.

We are committed to assisting our clients and their communities to achieve a better future.

We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.

The Rent Solutions Specialist supports Argyle Housing's financial sustainability by monitoring and managing rent accounts, with a strong focus on early identification of arrears, accurate rent data management, and effective debt recovery processes. The role is primarily responsible for implementing payment arrangements, maintaining payment records, and supporting the resolution of rent-related issues to reduce debt and sustain tenancies.

The Rent Solutions Specialist works closely with internal teams to provide timely, accurate information and guidance that supports effective, client-centred responses to rent-related issues. While not directly responsible for facilitating client support, the role plays a critical part in ensuring payment arrangementsare viable and well-documented, and in supporting the implementation of appropriate client engagement strategies.

• Relevant tertiary qualifications in social housing or business administration or accounting (desirable)
• Demonstrated experience in a financial or accounting role or understanding of property management (desirable)
• Experience in a range of business and office applications and online reporting systems
• Sound understanding of social and community issues impacting on social and affordable housing clients
• Sensitivity and understanding of cultural and socio-economic characteristics