Housing Access and Affordability Lead

Argyle Community Housing; Bowral; On-site; AUD 75,000 - 105,000; Full time

Job summary

Argyle Community Housing in Bowral, NSW, seeks a Housing Access and Affordability Lead to supervise the Rent Review teams and ensure efficient delivery of services to clients. The role focuses on leadership, coaching and ensuring accurate eligibility assessments and rent calculations in line with policy.

You will coordinate with Client Services and the Tenancy and Rent Solutions teams, uphold service standards, and support staff to meet performance targets in a community housing context.

Qualifications

• Strong people leadership experience.
• Up to date knowledge of relevant tenancy and housing legislation.
• Knowledge of social housing policies and procedures.
• Sound understanding of social and community issues impacting on social and affordable housing clients.
• Sensitivity and understanding of cultural and socio-economic characteristics.

Responsibilities

• Provide day-to-day supervision and support to the Housing Access and Affordability (Rent Review) teams to ensure services are delivered effectively and on time.
• Ensure eligibility assessments, housing offers and rent calculations are completed accurately and in line with policy.
• Provide direct leadership, coaching and coordination to team members to support performance targets.
• Collaborate with Client Services, Tenancy and Rent Solutions and other internal stakeholders to meet client needs and maintain compliance.

Skills

Strong people leadership

Tenancy legislation knowledge

Social housing policies

Cultural sensitivity

Job description

Building a better future for our Communities.

Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.

We are committed to assisting our clients and their communities to achieve a better future.

We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.

The Housing Access and Affordability Lead is responsible for the day-to-day supervision and support of the Housing Access and Affordability (Rent Review) teams to ensure the effective and consistent delivery of services to clients across Argyle Housing. The role ensures that eligibility assessments, housing offers, and rent calculations are completed accurately, within required timeframes and in accordance with policy.

This role provides direct leadership, coaching and coordination to team members and supports them in meeting their responsibilities and performance targets. The Housing Access and Affordability Lead works closely with the Client Services team and the Tenancy and Rent Solutions team as well as other internal stakeholders to ensure client needs are met, compliance is maintained and service standards are consistently delivered.

• Strong people leadership experience
• Up to date knowledge of relevant tenancy and housing legislation
• Knowledge of social housing policies and procedures
• Sound understanding of social and community issues impacting on social and affordable housing clients
• Sensitivity and understanding of cultural and socio-economic characteristics