Client Support and Tenancy Solutions Specialist

Argyle Community Housing; Australia; Remote; AUD 70,000 - 90,000; Full time

Job summary

Argyle Housing is a community housing provider delivering tenancy management and support services to clients across multiple ACT communities. The role focuses on coordinating support services and community participation programs to help sustain long-term tenancies and connected communities.

The Specialist operates as the main point of contact for clients within a defined portfolio, ensuring compliance with tenancy legislation and fostering an accessible, no-wrong-door service.

Qualifications

• Up-to-date knowledge of tenancy and housing legislation.
• Knowledge of social housing policies and procedures.
• Understanding of social and community issues affecting housing clients.
• Sensitivity to cultural and socio-economic characteristics.

Responsibilities

• Coordinate support services and community participation programs.
• Act as the primary contact for clients within a housing portfolio.
• Support sustainable tenancies under Residential Tenancies Act guidelines.

Skills

tenancy management

housing legislation

community engagement

client service

Job description

Client Support and Tenancy Solutions Specialist

Building a better future for our Communities.

Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.

We are committed to assisting our clients and their communities to achieve a better future.

We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.

The objective of the Client Support and Tenancy Solutions Specialist is to operate as the key point of contact for clients within a specific housing portfolio. The role focuses on key aspects of tenancy management, delivered under the guidelines of the Residential Tenancies Act. A primary focus is for coordinating support services and community participation programs to ensure long term and sustainable tenancies are maintained, and connections are built with the communities.

All roles within Argyle Housing are to be performed under the principle of "One Argyle" and with a commitment to client service delivery fostering the approach of 'no wrong door'.

• Up to date knowledge of relevant tenancy and housing legislation
• Knowledge of social housing policies and procedures
• Sound understanding of social and community issues impacting on social and affordable housing clients
• Sensitivity and understanding of cultural and socio-economic characteristics